Free white paper:
Your Essential Guide To
Understanding Patient Experience
Patient experience is a multifaceted concept that represents the entirety of a patient’s journey through the healthcare system, encompassing all interactions that contribute to shaping the patient’s experience – including clinical, administrative, emotional and physical elements.
Understanding patient experience in Australian healthcare is improved by linking with data around person-centred care and the Quintuple Aim.
Patient experience significantly influences outcomes beyond just measuring satisfaction and impacts. Positive patient experiences are linked to improvements in:
- Health outcomes
- Patient satisfaction
- Clinician and staff satisfaction
- Financial benefits and sustainability, and
- Compliance, complaints and litigation risk.
Learn how Patient Experience impacts your practice and what changes you can implement to see improvements to your patients.
Download your free copy
![](https://cfepsurveys.com.au/wp-content/uploads/2024/05/Whitepaper-Thumbnails_PatientExperience-1024x768.png)