Patient experience is a multifaceted concept that represents the entirety of a patient’s journey through the healthcare system, encompassing all interactions that contribute to shaping the patient’s experience – including clinical, administrative, emotional and physical elements.

Understanding patient experience in Australian healthcare is improved by linking with data around person-centred care and the Quintuple Aim.

Patient experience significantly influences outcomes beyond just measuring satisfaction and impacts. Positive patient experiences are linked to improvements in:

• Health outcomes
• Patient satisfaction
• Clinician and staff satisfaction
• Financial benefits and sustainability, and
• Compliance, complaints and litigation risk.

Learn how Patient Experience impacts your practice and what changes you can implement to see improvements to your patients.