Quality Coaching Session
From insight to action: Personalised Quality Coaching for your practice
Turn your patient feedback into measurable improvement with CFEP Surveys’ Quality Coaching Session, a one-hour online session designed to help your general practice team move confidently from insight to action.
Your Practice Accreditation Survey report offers valuable insights into your patients’ experiences and the quality of care your practice provides. CFEP Surveys’ Quality Coaching Session builds on those insights, helping your team translate patient feedback into meaningful, measurable improvement that strengthens both service quality and patient engagement.
In this guided, collaborative session, a CFEP Surveys Quality Coach works with your team to explore key themes, identify opportunities for growth, and co-design a focused Quality Improvement (QI) plan using the Plan-Do-Study-Act (PDSA) or Model for Improvement (MFI) frameworks.
The result is a clear, actionable pathway that enhances care quality, teamwork, and patient experience, helping your practice make the most of your feedback, your people, and your commitment to continuous improvement.
Translate patient insights into meaningful action
Identify key priorities and opportunities for improvement
Co-design a focused QI plan with clear actions and timelines
Strengthen teamwork, communication, and accountability
What you’ll gain
Each Quality Coaching Session gives your team the confidence, structure, and practical tools to move from reflection to action.
By the end of your session, you’ll walk away with a documented QI plan aligned with elements of the RACGP Standards, evidence you can include in your accreditation documentation and quality records.
Beyond the plan, the session builds capability and collaboration within your team. Guided by an experienced CFEP Surveys Quality Coach, your practice will develop a shared understanding of how to interpret patient feedback, engage consumers effectively, and apply those insights to deliver high-quality, patient-centred care.
It’s also a valuable professional development opportunity — encouraging team learning, shared accountability, and confidence in using data and feedback for continuous improvement.
Who it’s for
The Quality Coaching Session is designed for general practices that have completed a CFEP Surveys’ Practice Accreditation Survey and are ready to take the next step in their quality improvement journey.
It’s ideal for teams who want to:
- Move beyond results to action
- Build confidence in interpreting and applying patient feedback
- Strengthen consumer engagement and use feedback to inform decisions
- Create evidence-based Quality Improvement activities
- Foster teamwork and a culture of continuous improvement
Each session works best with two to six participants, such as General Practitioners, Practice Managers, Nurses, and Quality or Clinical Governance Team members, allowing for open discussion, shared learning, and practical outcomes your team can implement immediately.
Investment
$300 + GST
One-hour online session with an experienced CFEP Quality Coach.
Delivering exceptional value at low cost, this session represents an affordable way to strengthen your practice’s quality improvement culture and meet accreditation goals without stretching your budget.
CFEP Surveys understands the financial pressures of running a general practice, that’s why our Quality Coaching Sessions are designed to deliver maximum impact for minimal investment.
Your team gains a practical improvement plan while building skills and confidence that support long-term efficiency, staff engagement, and patient-centred care, outcomes that can lead to time and cost savings across your practice.
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Frequently Asked Questions
Ready to turn insights into improvement?
CFEP Surveys’ Quality Coaching Session helps general practices move confidently from patient feedback to quality action, building on your survey insights to create meaningful, measurable, and lasting improvement in patient experience and care quality.