What is the Pharmacy Questionnaire?
Health consumer satisfaction is a popular and essential health-care quality indicator, reflective of the reality of service or care provided. Consumer insights can be integral in supporting pharmacies to improve the quality of services and care. Our Pharmacy Questionnaire is a powerful tool that can support pharmacies by:
- Providing an opportunity for health consumers to share honest, anonymous feedback
- Highlighting consumer perceptions around a pharmacy’s services and the delivery, safety, quality and effectiveness of care
- Identifying strengths and opportunities for development, and
- Meeting standards requirements stipulated by governing bodies.
Our Survey Process
We make it simple for pharmacies to collect valuable and reliable patient feedback. Our processes are streamlined and equip pharmacies with the tools and support they need to obtain quality-focused feedback.
Health consumers can access the confidential online questionnaire using a link sent to them via a text message and/or email. It’s intuitive and user friendly, and takes three minutes to complete.
Our team then collate and analyse the feedback to provide our clients with a comprehensive report, inclusive of actionable feedback. Report insights can be used as reliable evidence to support quality improvement projects and to better services and care.
We’re proud to have a number of established relationships with pharmacies across Australia. With an international reputation for assisting health organisations in gathering consumer-based evidence and providing insights to support better care, we look forward to being part of your quality improvement journey.