About CFEP Surveys

Client Focused Evaluation Program (CFEP) Surveys

Here at CFEP Surveys, we’re proud to be experts in healthcare surveys. We pioneered the use of patient-based feedback instruments which are now deeply embedded within the Australian and international healthcare sector.

Since 1995, we‘ve provided healthcare professionals with insights into the quality of their patient care and services to support better care.

We have an international reputation for providing high-quality survey products, services and support offerings to health organisations, professionals and patients.

We apply our 20-plus years of insight, experience and expertise to develop fit-for-purpose, validated and quality-focused survey products and survey analysis and results. This allows for provision of actionable feedback to enable health boards, executive teams, professionals and services to deliver improved outcomes.

As a trusted Australian-based survey provider, we’re excited to partner with health and community care providers across the country to support Australian healthcare reform and better patient outcomes.

We believe that gathering feedback from patients and colleagues is essential as the Australian healthcare system places greater emphasis models of person-centred care and the achievement of the Quadruple Aim. This data can have a profoundly positive impact on personal, professional and organisational development, and the overall quality of healthcare provision and outcomes across Australia.

We take great pride in our role of providing constructive, supportive and efficient survey services to ensure our clients extract maximum value and insights from the process to ultimately better care.

Acknowledgement

CFEP Surveys is committed to supporting the reconciliation journey among Aboriginal and Torres Strait Islander peoples and Non-Indigenous peoples of Australia. We would like to acknowledge the Traditional Owners of all the lands and waters throughout Australia on which our work takes place. In particular, we acknowledge the Turrbal and Yagara people of the Yagara Nations on whose Country CFEP Surveys is based. We pay our respects to Elders – past, present and emerging – and acknowledge that sovereignty was never ceded.

Our experience

Map of Australia with circles used to highlight capital cities and major healthcare networksBy supporting health and community service providers, our work has been foundational to the development of robust patient and colleague feedback mechanisms as a platform for improving and empowering patient care and engagement in Australia.

Working with tertiary and community health facilities, Local Health Districts, Primary Health Networks, solo general practices and everything in between, we understand the importance of person-centred models of care to assist in the achievement of better patient experience, activation and engagement, provider and practitioner experience, population health, and sustainable healthcare.

We’re the market-leading online and paper-based survey provider, having assisted over 5000 Australian general practices to fulfil their RACGP Standards requirements.

We have exclusive and well-established relationships with a number of Australian and New Zealand Medical Colleges in the provision of a Multi-Source Feedback tool, reflective of professional development requirements set by the Medical Board of Australia (MBA).

We’ve administered patient experience, outcome and bespoke surveys for government and large health services and are proud to hold exclusive licenses for international feedback tools.

Our breadth of experience further spans across individual health industries having worked with the Pharmacy Guild, Australian Dental Association, Australian Diagnostic Imaging Association, AUSactive, Australian Physiotherapy Association and International Retirement Community Accreditation Scheme.

With roots in modernising the UK’s NHS by providing expertise on patient engagement, we’ve combined this with our local knowledge to become the market leader in empowering clinicians and organisations to improve patient care by strengthening communication and the connections between clinicians and their patients. 

Our product portfolio

We provide the Australian healthcare sector with robust, highly validated and widely published surveys, focused on providing insights to support better care. Our survey and feedback solutions contribute to communication improvements between healthcare providers and patients, and empower patient engagement. These product outputs can support the achievement of the Quadruple Aim of Healthcare: improved patient experience, improved provider experience, improved population health, and sustainable healthcare.

Our meaningful reports and actionable feedback enable and empower clinicians, health professionals and organisations to readily identify their strengths and areas for growth. All our products are bolstered by superior training, coaching and support from our dedicated customer service team to ensure health professionals are empowered to deliver improved outcomes. Our portfolio of products meet a range of needs across the spectrum of healthcare: We’re proud of our Practice Accreditation and Improvement Survey (PAIS) and the fact that more than 5000 Australian general practices use CFEP Surveys for patient feedback.

Our experienced team can design and implement a survey solution to meet your specific requirements. Some of our past work includes bespoke solutions for Physiotherapy Service Improvement and Fitness Service Improvement.

Meet our CEO

Adjunct Associate Professor Tina Janamian

PhD (Public Health), MBA, GCELead, MMedSc (Research Masters), and GAICD.

Tina is committed to improving integrated health care service delivery through patient and care provider feedback, continuous quality improvement, systems redesign and innovative models of person-centred care to achieve the Quadruple Aim.

Tina has a diverse background and extensive experience across academia, health care transformation, workforce development and health services research. In the past twenty years, she has led and successfully delivered on large complex primary care innovation programs and educational initiatives across different sectors and multi-disciplinary teams, often in challenging and uncertain environments.

Tina is also a Director on two not-for-profit Boards, a Member of two International Editorial Boards, a reviewer for several reputable journals, and has considerable experience in business development and commercialisation across a range of industries.

Complementing Tina’s employment achievements are her academic endeavours – she holds a Doctor of Philosophy (Public Health), Master of Business Administration (MBA), Graduate Diploma in Executive Leadership (GCELead), Master of Medical Science (MMedSc, Research Masters), and is a graduate of the Australian Institute of Company Directors.

Portrait photograph of CEO Associate Professor Tina Janamian
Adj Assoc Prof
Tina Janamian

Chief Executive Officer

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