Multi-Source Feedback

for Doctors, Specialists & Surgeons

CFEP Surveys’ Multi-Source Feedback Tool, sometimes called 360 feedback, allows individual doctors and clinicians to obtain feedback from peers, patients and industry associates to provide unique and varied views into their all-round performance as a medical practitioner.

CFEP Surveys’ Multi-Source Feedback Tool allows registered medical practitioners to earn up to 72% of their annual CPD requirements – under the MBA’s professional performance framework – while enhancing their ongoing learning to better clinical knowledge, health care improvements, patient satisfaction and professional development.

Additionally, medical professionals are required to annually submit a professional development plan (PDP) as part of the MBA Framework. Completing CFEP Surveys’ Multi-Source Feedback allows clinicians to undertake the following activities that are vital in creating robust and actionable PDP:

    • Collect patient, colleague & peer feedback
    • Undertake a period of self-assessment
    • Gain insights into your own professional behavior and performance, and
    • Identify areas of strength & professional development opportunities.

Multi-source feedback to support professional development

CFEP Surveys partner with the medical colleges of Australian and New Zealand, Registered Training Organisations (RTOs) and CPD homes supporting doctors, to deliver multi-source feedback for their members. CFEP Surveys’ Multi-Source Feedback tools are internationally validated, robust and evidence-based. Continuing professional development (CPD) is available through a range of medical colleges and peak bodies, and aligns with the Medical Board of Australia’s Professional Performance Framework, covering ‘Outcome Measurement’ and ‘Reviewing Performance’ domains.

Professional development and registration requirements

By undertaking Multi-Source Feedback with CFEP Surveys, the following CPD hours can be claimed:

Multi-Source Feedback – Patient Feedback is an approved CPD activity under the RACGP CPD Program. Members can claim 15.5 CPD hours in total.

Multi-Source Feedback – Colleague Feedback is an approved CPD activity under the RACGP CPD Program. Members can claim 17 CPD hours in total. 

CPD allocation is not guaranteed and is subject to review by the RACGP.

Quality improvement is an integral component of the RACGP CPD Program. Participants are able to provide feedback directly to RACGP on any aspects of this CPD approved activity. Submit this form to your local RACGP office.

Multi-Source Feedback – Patient Feedback is approved for up to 15 CPD hours (Reviewing Performance)

Multi-Source Feedback – Colleague Feedback is approved for up to 18 CPD hours (Reviewing Performance)

Please provide your full ACRRM member number and name, so we can report attendance to ACRRM on your behalf.

By completing a full Multi-Source Feedback and the subsequent reflective exercises with CFEP Surveys, ACRRM members will achieve 66% of their annual CPD requirements under the MBA Professional Performance Framework.

Multi-Source Feedback – Patient Feedback is an approved activity with Australian Medical Association. Members can claim 15.5 CPD hours in total (1.5 Educational Activities, 4 Reviewing Performance, and 10 Measuring Outcomes).

Multi-Source Feedback – Colleague Feedback is an approved activity with Australian Medical Association.  Members can claim 17 CPD hours in total (1.5 Educational Activities, 7.5 Reviewing Performance, and 8 Measuring Outcomes)

CPD hours may be claimed for the amount of time it takes the participant to complete the CFEP Multi-Source Feedback Survey. ANZCA & FPM members may claim CPD hours for completing this survey under Practice Evaluation > Measuring Outcomes – Multi-Source Feedback.

Multi-Source Feedback – Patient Feedback (ISQ) is approved for up to 15.5 CPD hours (Outcome Measurement)

Multi-Source Feedback – Colleague Feedback (CFET) – is approved for up to 17 CPD hours (Reviewing Performance)

By completing a full Multi-Source Feedback and the subsequent reflective exercises with CFEP Surveys, ACEM members will achieve 65% of their annual CPD requirements under the MBA Professional Performance Framework.

Patient Feedback (ISQ) – This activity has CICM CPD Accreditation for Category 3B: Quality Assurance and Patient Safety Activities  directly related to personal practice (3 points per hour).

Colleague Feedback (CFET) – This activity has CICM CPD Accreditation for Category 3B: Quality Assurance and Patient Safety Activities directly related to personal practice (3 points per hour).

Multi-Source Feedback – Colleague Feedback (CFET) is a CPD approved activity under the RACS CPD Program. Members can claim up to 18 CPD hours (Reviewing Performance).

Multi-Source Feedback – Patient Feedback (ISQ) is a CPD-approved activity under the RACS CPD Program. Members can claim up to 18 CPD hours (Reviewing Performance).

Multi-Source Feedback – Colleague Feedback (CFET) is an approved CPD activity for up to 17 CPD hours (Reviewing Performance).

Multi-Source Feedback – Patient Feedback (ISQ) is an approved CPD activity for up to 18 CPD hours (Measuring Outcomes).

Following each activity, participants must complete a self-evaluation and reflection activity, and record their CPD hours in the Performance Review Domain by using the RANZCOG CPD Self-Evaluation and Reflection Tool.

By completing a full Multi-Source Feedback and the subsequent reflective exercises with CFEP Surveys, RANZCOG members will achieve 72% of their annual CPD requirements under the MBA Professional Performance Framework.

Members are able to self-report any CPD activities that they undertake that are relevant to their practice of psychiatry.

CPD hours may be claimed for the amount of time it takes the participant to complete the CFEP Surveys Multi-Source Feedback. RANZCR members may claim CPD hours for completing this survey under Reviewing Performance and Reflecting on Practice > Multi-Source Feedback.

Logbook code – Participants who complete the Multi-Source Feedback – Colleague Feedback (CFET) with CFEP Surveys may record up to 5 hours (Reviewing Performance).

Please note:

  • Completion of the survey alone is not the full activity – participants must complete the appropriate reflective exercise for each activity, which includes discussing feedback with a colleague and implementing changes, hence the high CPD allocation.
  • CPD hours are not guaranteed and is subject to review by CPD Home or professional body.
  • CFEP Surveys is the exclusive multi-source feedback tool provider for ACRRM and AHPRA.

As healthcare professionals, undertaking multi-source feedback can support in identifying personal opportunities for improvement to patient care and service delivery. Also, these insights can strengthen colleague relationships, enhance professionalism and support clinical education, learning and knowledge. Overall improvements can further benefit the medical practice, day procedure service, hospital and other health service types. 

CFEP Surveys’ multi-source patient and colleague survey tool consists of the Interpersonal Skills Questionnaire (ISQ) and Colleague Feedback Evaluation Tool (CFET). In addition, each participating clinician must undertake a self-assessment to provide insight into how the doctor views themselves and, in comparison, to the feedback provided.

Secure your Multi-Source Feedback today

MSF for all clinicians

MSF for ACRRM Members

MSF for RACP Members

MSF for MBA Assessment

CFEP Surveys’ Patient and Colleague Survey Inclusions

Patient Feedback for Individual Doctors

Formerly Interpersonal Skills Questionnaire (ISQ)

  • Designed to give health professionals insights into their interpersonal skills from the patients’ point of view.
  • Provided to patients’ post-consultation to gain feedback on their recent care experience and interactions with the individual clinician or surgeon.
  • The survey contains 13 items which address behaviours such as the warmth of greeting, listening skills, clarity of explanations, respect for the patient, involving patients in decision-making and their confidence in the doctor’s ability.
  • Unlimited personalised support from the CFEP Surveys Team to the individual doctor, reception or administration staff.
  • A thorough analysis of a minimum of 30 questionnaires by the CFEP Surveys Team
  • Delivery of a personalised report, highlighting key findings and benchmarking results.

Colleague Feedback

Formerly Colleague Feedback Evaluation Tool (CFET)

  • Focuses on doctor professionalism and behaviours.
  • Responses collected from peers and colleagues to provide perceptions around elements of working relationships, competence and professional development.
  • Questionnaire distribution, response collection and collation, and report development are managed by CFEP Surveys via a secure portal. The participating doctor simply provides CFEP Surveys with a list of emails of colleagues to be contacted.
  • CFEP Surveys requires a minimum of 12 colleague responses to ensure report validity.
  • Findings are analysed and reviewed against the doctor’s self-assessment, colleague responses and national data sets.
  • Delivery of an insightful, comprehensive and easy-to-interpret report linked to opportunities for personal improvement inclusive of actionable outputs.
  • Fast, rigorous and reliable insights.

By evaluating the humanistic aspects of care through CFEP Surveys’ feedback questionnaires, health professionals can better understand aspects of their professionalism through focused evaluations. This includes their patient interactions, teamwork with colleagues, reliability and attention to personal and professional development.

Time-efficient, cost-effective and straightforward feedback process

The daily pressures clinicians face delivering exceptional healthcare makes it challenging to find an opportunity to reflect on how overall care is delivered. CFEP Surveys’ Multi-Source Feedback tools make this process easy while ensuring valuable data is provided to support professional growth, development and performance.

As a valuable self-improvement tool, CFEP Surveys’ multi-source offerings include:

  • Award of professional development points with medical colleges and peak bodies nationally
  • Internationally validated*, robust and reliable questionnaires to support the collection of informative and useable insights
  • Access to a secure online portal to ensure data collection and reporting is streamlined and in line with privacy and confidentiality requirements
  • Personalised support to limit administration by clinicians and surgeons, allowing them more time to focus on their patients and delivery of care
  • Comprehensive, insightful and easy-to-follow reports to support self-reflection while highlighting areas for improvement
  • Comprehensive benchmarking data to compare performance to national averages 
  •  Provision of a complementary reporting interpretive guide, backed by the ability to be personally stepped through the report with a member of the CFEP Surveys Team

CFEP Surveys' Multi-Source Feedback Process

Collection of CFEP Surveys’ Multi-Source Feedback is straightforward, providing clinicians with a comprehensive, easy-to-interpret and actionable report. The CFEP Surveys’ Multi-Source Feedback process involves the following steps:

Diagram of CFEP Surveys Multi Source Feedback Annual Cycle

Provision of the final report aims to support doctors with understanding and acting on the identified results to strengthen colleague relationships and the patient experience.

Secure your Multi-Source Feedback today

MSF for all clinicians

MSF for ACRRM Members

MSF for RACP Members

MSF for MBA Assessment

content statement will go in here. To be provided.

* Campbell, J., Narayanan, A., Burford, B. and Greco, M. 2010. Validation of a multi-source feedback tool for use in general practice. Education for Primary Care. Vol.21

L Baker, M J Greco and A Narayanan. “Doctors using patient feedback to establish professional learning goals: Results from a communication skill development programme.” Chapter 22 in Pease, W.; Cooper, M. and Gururajan, R. 2010. Biomedical Knowledge Management: Infrastructures and Processes for E-Health Systems. IGI Publishing, Pennsylvania USA.

Narayanan, A. and Greco, M. 2007. What distinguishes general practitioners from consultants, according to colleagues? Journal of Healthcare Management and Marketing. Vol.1 No.1: 80-87

Become a patient feedback expert

Leave your details and receive the full edition of our Comprehensive Practice Accreditation and Improvement Survey Guide.

Become an MSF expert

Leave your details and receive the full edition of our Comprehensive MSF Guide