Patient Reported Measures -
PREMs & PROMs

What are patient reported measures?

Patient reported measures is an umbrella term covering Patient Reported Experience Measures (PREMs) and Patient Reported Outcome Measures (PROMs), including the Patient Activation Measure® (PAM®). PREMs and PROMs tools can be used alone or together to assist in continuous quality improvement initiatives.

PREMs are used to measure patient experience. These questionnaire-based experience measures capture a patient’s experience of care. This data is particularly valuable as it can identify opportunities for quality improvements at the service level while also informing government policy via key trends to support system-wide change.

Key benefits of PREMs

  • Measuring patient experience from the patient’s perspective
  • Supports the patient-team partnership and a person’s engagement in their own health care journey
  • Paired with PROMs, provides a whole picture including patient experience, health outcomes and quality of life insights
PROMs capture information about a patient’s quality of life or condition-specific measures. For example, how diabetes is impacting their life. Responses are directly reported and capture the patients’ perspective about how illness or care impacts their health and wellbeing.

Key benefits of PREMs

  • Assist in the understanding of treatment effectiveness, patient risk
  • Highlight population health trends
  • Supports the co-design of health interventions which respond to population need

Surveys to assist in patient reported measures

The surveys listed below offer great options for implementing patient reported measures in your organisation. These surveys can be used individually or in combination to create the optimal toolkit to suit your practice or clinic’s needs.

Contact a member of our team if you’d like to discuss any of these options or visit the specific survey page to find out more.

Practice Accreditation & Improvement Survey (PAIS)

Our Practice Accreditation and Improvement Survey (PAIS) is a patient feedback solution specifically designed to meet the quality improvement needs of general practices. As an approved tool by the RACGP, our PAIS offering supports accreditation requirements as part of the RACGP Standards 5th edition.

Patient Partnership in Care (PPiC) Tool

Our Patient Partnership in Care (PPiC) tool is a validated, evidence-based feedback tool developed to assess Patient Reported Experience Measures (PREMs) and Patient Reported Outcome Measures (PROMs) in patients with chronic disease. The PPiC tool can further support care teams to understand their strengths and how they might improve their partnerships with patients.

Diagnostic Imaging Practice Survey

Our Diagnostic Imaging Survey is an essential tool in highlighting consumer perceptions around a diagnostic imaging services’ service and the delivery, safety, quality and effectiveness of care. Healthcare teams can use the insights delivered by the survey as reliable evidence to meet the requirements of the Diagnostic Imaging Accreditation Scheme (DIAS).

Pharmacy Questionnaire

Our Pharmacy Questionnaire plays an integral role in supporting pharmacies to improve the quality of their services and care. It provides pharmacies with insights into person-centred approaches and allows them to identify strengths and opportunities for development.

Clinical Improvement Survey (CIS)

Our Clinical Improvement Survey (CIS) is a patient feedback solution specifically designed to meet the quality improvement needs of specialist practices, and allied health providers. Findings from our CIS tool can be used as reliable evidence to support relevant accreditation requirements of the NSQHS Standards and the Primary and Community Healthcare Standards (PHCS).

Dental Practice Questionnaire

Our Dental Practice Questionnaire is an integral tool in supporting a dental practice to improve the quality and safety of services and care provided. Report findings can also be used as reliable evidence to support relevant accreditation requirements of the NSQHS Standards (first edition) or the Primary and Community Healthcare Standards (PHCS).

Retirement Village Resident Feedback

Our Retirement Village Resident Feedback tool supports retirement villages in improving the quality and safety of its services, environment, and support to enhance the resident experience. Report findings can also be used as reliable evidence to support relevant accreditation requirements against the Australian Retirement Village Accreditation Scheme (ARVAS).

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