Practice Accreditation Surveys

Streamline your patient feedback with CFEP Surveys RACGP approved Practice Accreditation Survey (PAIS)

Enhance patient feedback insights with a Practice Accreditation Survey (PAIS), your essential tool for elevating patient care and meeting the RACGP Standards for general practice 5th edition.

With Practice Accreditation Survey (PAIS), you can effortlessly gather valuable insights from your patients, empowering your practice to focus more on delivering exceptional patient care and less on navigating the intricacies of general practice accreditation. We’ve crafted our surveys with your convenience and affordability in mind, ensuring a seamless integration into your daily practice routines.

Simplifying accreditation and enhancing patient care

Turn accreditation compliance into a pathway of continuous improvement and excellence in patient care. Whether you’re aiming to meet the foundational accreditation standards or seeking comprehensive multi-source feedback for individual practitioners, Practice Accreditation Survey (PAIS) is tailored to meet the unique needs of your practice and practitioners alike. Experience the difference with Practice Accreditation Survey (PAIS) and make patient feedback your greatest asset.

The CFEP Surveys Practice Accreditation Survey tool is the preferred patient feedback tool of over 3500 practices Australia-wide.

Meets RACGP accreditation requirements

Unlimited personalised
support

Comprehensive reporting with
national benchmarking

CFEP Surveys offers two survey options tailored to meet the unique needs of your general practice.

The Practice Accreditation Survey provides a streamlined approach for collecting patient feedback for the practice, and ensuring practices meet RACGP Standards 5th edition and enhance their eligibility for the Practice Incentive Program – Quality Improvement. This option is ideal for practices seeking to fulfill basic accreditation requirements through efficient and effective patient feedback.

For practices aiming to go beyond basic accreditation and enhance individual practitioner performance, Practice Accreditation Survey Plus includes feedback for individual practitioners in addition to the practice. Practitioners can choose from patient feedback or Multi-Source Feedback which collects comprehensive feedback not only from patients but also from colleagues. This addition contributes significantly towards the Medical Board of Australia’s CPD requirements for practitioners. Plus, receive up to 50% off feedback for individual doctors when purchased through our Practice Accreditation Plus package. This enhanced option is perfect for practices that prioritise a holistic view of their service quality and seek deeper insights into individual practitioner performance.

Whichever option you choose, all surveys are carefully designed to support your practice and patients to achieve better outcomes for all.

Practice Accreditation Survey
with patient feedback for
general practice
Practice Accreditation Survey Plus with feedback for general practices and individual clinicians
Feedback for general practices
RACGP approved
Cost-effective
Simple and efficient to implement
Accreditation ready
Personalised support
Unlimited
Unlimited
Actionable insights
Data security compliant
Continuous quality improvement
Detailed analysis and comprehensive report for practice
Post-survey support
Feedback for individual clinicians
Patient feedback for doctors
Colleague/peer feedback
Self-assessment questionnaire for doctors
Detailed analysis and comprehensive report for doctors
Up to 32 RACGP CPD Hours
Up to 33 ACRRM CPD Hours

Looking for more details?

Practice Accreditation Plus with feedback
for general practice and individual doctors

All the benefits of the Practice Accreditation Survey, and:

  • Patient and colleague feedback solutions: Choose feedback options or fulfil all elements of RACGP Multi-Source Feedback requirements.
  • MBA Professional Performance Framework: Contribute up to 50% of the MBA CPD requirements for practitioners.
  • Individualised analysis: Detailed, confidential reports with insights for individual doctors.
  • Professional development support: Options for self-assessment and a professional debrief with a qualified CFEP Surveys professional.

Meeting obligations with patient feedback, colleague feedback and our full Multi-Source Feedback solution, meeting and exceeding the RACGP Multisource Feedback requirements and contributing up to 50% of the Medical Board of Australia CPD requirements for medical practitioners.

Cost-effective and customised solution based on your individual doctors' needs. (Some doctors are interested in patient feedback on their individual service, some are more interested in their colleague/peer feedback, and others prefer a full-service Multi-Source Feedback solution which includes the following components:

Patient feedback which provides insights into the individual doctor's interpersonal skills from the patient's point of view, including communication, respect, listening, explanations and trust.

Colleague/peer feedback which offers insights from a mix of professional associates (clinical and non-clinical) and is focused on working relationships, boundary setting, self-care and professional competence.

Self-assessment questionnaire undertaken by the individual doctor to highlight areas of strength and areas for improvement and support professional development.

Detailed analysis and comprehensive report, which is personalised and confidential, highlighting key findings and benchmarked results. Each tailored report is approximately 30 pages long and provides easy-to-read and meaningful data.

Professional debrief service is a fee-for-service optional extra from CFEP Surveys. It is a personalised and confidential one-hour phone call or video conference with a qualified member of the CFEP Surveys team where the doctor is stepped through their report findings to discuss the feedback and plans to support quality improvements.

Practice Accreditation Survey with patient
feedback for general practices

  • Accreditation compliance: Aligns with RACGP Standards 5th edition, facilitating the Practice Incentive Program – Quality Improvement eligibility.
  • Customised and cost-effective: Tailor solutions to your practice’s unique needs.
  • Simplicity and efficiency: Easy-to-administer questionnaires, including all necessary resources and materials.
  • Preparation for accreditation: Identifies compliance areas and improvement opportunities.

Meets obligations with patient feedback collected in a way that meets the RACGP Standards 5th edition requirements and meets conditions for eligibility to the Practice Incentive Program – Quality Improvement.

Cost-effective and customised solution based on your practice needs. (See also our enhanced Practice Accreditation Plus solution, which includes feedback for individual doctors).

Easy to administer with a simple, time-efficient questionnaire and inclusive of all questionnaire resources and materials.

Accreditation readiness preparing practices for accreditation by identifying compliance with the RACGP standards and pinpointing areas for improvement.

Personalised support with the CFEP Surveys team assisting practices with the administration intricacies associated with the collection of patient feedback

Actionable insights translating patient feedback into practical and useful information, allowing practices to make informed decisions that enhance patient care.

Data security compliance and assurance that data is managed in line with privacy and confidentiality legislative requirements.

Continuous Quality Improvement with data and tools to support quality improvement provided – including an action plan template.

Detailed analysis and comprehensive report highlighting key findings and benchmarking results against national, FTE and Rurality scores.

Post-survey support with a complementary feedback report interpretation guide and explanation by the CFEP Surveys team.

One hour formal debrief

In addition to the practitioner’s patient and colleague feedback, we offer a one-on-one formal debrief to deep dive into your final report. This is a one hour personalised phone call or video conference with a qualified member of the CFEP Surveys Team where candidates are stepped through their report findings, and given the opportunity to discuss the feedback and plans to support quality improvements.

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Pricing and returning customer discounts

We recognise that running a successful practice comes with considerable expenses. So, we are proud to provide value-for-money patient feedback solutions while also saving practice teams time relating to administration and resourcing commitments.

Our Practice Accreditation Survey is supported by a competitive discount for our repeat customers. If you are a returning customer, please contact the CFEP Surveys team for returning customer pricing.

Download the application form to review pricing details.

FTE
Up to 1
1-2
2-3
3-4
4-5
5-6
6-7
7-8
8-9
9-10
>10
Standard Price ex-GST
$270.91
$409.09
$568.18
$672.73
$779.09
$883.64
$990.00
$1096.36
$1200.91
$1307.27
Discussed upon
application
Standard Price inc-GST
$298
$450
$625
$740
$857
$972
$1089
$1206
$1321
$1438
Discussed upon
application
Returning Client Price ex-GST
$236.36
$357.27
$469.09
$587.27
$679.09
$770.91
$862.73
$955.45
$1035.45
$127.27
Discussed upon
application
Returning Client Price inc-GST
$260
$393
$516
$646
$747
$848
$949
$1051
$1139
$1240
Discussed upon
application
FTE
1
2
3
4
5
6
7
8
9
10
>10
Standard Price inc-GST
$313
$472
$656
$777
$899
$1021
$1143
$1266
$1387
$1510
Discussed upon
application
Returning Client Price inc-GST
$273
$413
$542
$678
$784
$890
$996
$1103
$1196
$1302
Discussed upon
application
FTE (Full Time Equivalent)
<1
1-2
2-3
3-4
4-5
5-6
6-7
7-8
8-9
9-10
Standard Price inc-GST
$313
$472
$656
$770
$899
$1,021
$1,143
$1,266
$1,387
$1,510
FTE (Full Time Equivalent)
10-11
11-12
12-13
13-14
14-15
15-16
16-17
17-18
18-19
19-20
Standard Price inc-GST
$1,632
$1,755
$1,877
$1,999
$2,122
$2,244
$2,367
$2,490
$2,611
$2,734

FTE Calculator

Enter the total number of GP hours worked per week and receive an accurate calculation of full-time equivalent (FTE) general practitioners in your practice. Don’t include locums or registrars in your FTE calculations.

CFEP Surveys’ FTE Calculator uses a calculation of 38 hours = 1 FTE.

FTE’s are rounded up to the nearest whole number.

Frequently Asked Questions

The Practice Accreditation Survey is designed to help practices meet the basic RACGP Standards 5th edition for accreditation, focusing primarily on patient feedback. The Practice Accreditation Survey Plus includes all the features of the Practice Accreditation Survey but also includes feedback for individual clinicians and supports individual doctors in meeting their CPD requirements under the Medical Board of Australia.

When you select Practice Accreditation Survey Plus your individual clinicians have the option to choose between Patient Feedback for Individual Clinicians or Multi-Source Feedback.

Patient Feedback for Individual Clinicians gains feedback from patients post consultation on their recent care experience and interactions with the individual clinician. This gives the clinician insights into their interpersonal skills from the patients’ point of view. Members can claim 15.5 CPD hours under the RACGP CPD Program total for Patient Feedback for Individual Clinicians (1.5 hours in Educational Activities, 8 hours in Measuring Outcomes and 4 hours in Reviewing Performance). Members can claim up to 15 CPD hours under the ACRRM CPD Program for Patient Feedback for Individual Clinicians (Reviewing Performance)

Multi-Source Feedback (includes patient feedback, colleague feedback and self-assessment) is a 360 degree feedback tool that allows individual clinicians to obtain feedback from peers, patients and industry associates to provide unique and varied views into their all-round performance as a medical practitioner. Members can claim 32.5 CPD hours under the RACGP CPD Program total for Multi-Source Feedback (3 hours in Educational Activities, 16 hours in Measuring Outcomes and 11.5 hours in Reviewing Performance). Members can claim up to 33 CPD hours under the ACRRM CPD Program for Multi-Source Feedback (Reviewing Performance).

Both Practice Accreditation Survey and Practice Accreditation Survey Plus are structured to align with the RACGP Standards 5th edition. Practice Accreditation Survey results are comprehensively analysed to assist with quality improvement, and support practice teams to meet accreditation requirements. We provide practice teams and/or individual clinicians with in-depth, visual and informative reports. Information provided within this report can be used to improve the patient experience, reflect on current systems and processes, identify action items and drive quality improvement activities. An action plan template further supports practice teams to meet Indicator B, Criterion QI 1.2 – Patient Feedback within the RACGP Standards.

Yes, both the Practice Accreditation Survey and the Practice Accreditation Survey Plus can be customised to address the unique challenges and requirements of your practice. We offer different modes of survey administration (online; via URL and QR code, or mixed mode; a combination of online and paper-based surveys) and tailor the feedback collection process to ensure it aligns with your practice’s operational dynamics and specific accreditation goals.

  1. Decide if you are collecting patient feedback for the general practice (Practice Accreditation Survey), or for the general practice and for individual clinicians (Practice Accreditation Survey Plus). If you are collecting patient feedback for individual clinicians select either Multi-Source Feedback (360 degree Feedback including patient feedback, colleague feedback and self-assessment) or Patient Feedback for Individual Clinicians (for patient feedback only).
  2. Decide which administration method you will be using. CFEP Surveys offers Mixed Mode (includes a combination of online surveys via URL and QR code and paper surveys) or Online Only (online survey via URL and QR code only).
  3. The practice purchases the correct product through the CFEP Surveys website. If you are a returning customer, please contact the CFEP Surveys team for returning customer discount code.
  4. CFEP Surveys provides the practice contact with all required Practice Accreditation Survey materials, and the individual clinician with the Practice Accreditation Survey Plus materials.
  5. Reception staff distribute the survey to each patient after their consultation (either online or paper), and patients complete the three-to-five-minute patient feedback survey.
  6. Data from online and paper-based surveys is collated and analysed, including the deidentification of patient responses.
  7. CFEP Surveys develops and provides the practice with a comprehensive report, including national benchmarks to over 5,000 practices Australia-wide.

CFEP Surveys provides comprehensive support throughout the survey process. This includes assistance with setting up and administering the survey, understanding the questionnaire materials, and the post-survey analysis. Our team offers personalised guidance to help you navigate the administrative complexities associated with collecting and utilising feedback effectively.

The Practice Accreditation Survey Plus is particularly beneficial for clinicians looking to fulfil CPD requirements as it offers detailed, confidential reports that provide insights into a clinician’s performance from various perspectives. This feedback is instrumental in identifying professional strengths and areas for improvement. When selecting Patient Feedback for Individual Clinicians members of the RACGP CPD Program can claim up to 15.5 CPD hours, and members of the ACRRM CPD Program can claim up to 15 CPD hours. When selecting Multi-Source Feedback members of the RACGP CPD Program can claim up to 32.5 CPD hours, and members of the ACRRM CPD Program can claim up to 33 CPD hours. In addition, we also offer an optional professional debrief service to help clinicians understand and act on the feedback, supporting their ongoing professional development.

Enhanced patient care through patient insights

At CFEP Surveys, we are deeply invested in the pivotal role that patient feedback holds in advancing patient care. Recognised as an essential component of the practice accreditation process, our specialised healthcare surveys are crafted to act as powerful instruments of reflection and growth. In collaboration with the Royal Australian College of General Practitioners (RACGP), our commitment extends towards adhering to national standards and elevating the quality of patient care.

Get your practice accreditation surveys today

Practice Accreditation Survey (PAIS)
with feedback for general practice

Practice Accreditation Survey Plus with feedback for general
practice and feedback for individual clinicians

Our survey options

Which ever option you choose, all surveys are carefully designed to support your practice and patients to achieve better outcomes for all.

Practice Accreditation Plus with feedback for individual doctors

Practice Accreditation Plus includes all the benefits of the Practice Accreditation Survey plus the additional benefits listed below for individual doctors in your practice.

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Tailor solutions to your practice's unique needs.

Easy-to-administer questionnaires, including all necessary resources and materials.

Identifies compliance areas and improvement opportunities.

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Practice Accreditation Survey with patient feedback for general practices

Aligns with RACGP Standards 5th edition, facilitating the Practice Incentive Program – Quality Improvement eligibility.

Tailor solutions to your practice's unique needs.

Easy-to-administer questionnaires, including all necessary resources and materials.

Identifies compliance areas and improvement opportunities.

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Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
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