Active Insights

A powerful real-time patient experience tool for just $399

Active Insights

A powerful real-time patient
experience tool for just $399

Active Insights

A powerful real-time patient
experience tool for just $399

What is Active Insights?

Active Insights is an agile digital feedback solution that provides organisations with real-time patient experience data and insights.

Collecting and collating qualitative and quantitative feedback data and presenting it in live, interactive dashboards, Active Insights helps you convert patient feedback into better patient experiences: better care and service delivery, more efficient practice management and improved business outcomes.

Active Insights is an agile digital feedback solution that provides organisations with real-time patient experience data and insights.

Collecting and collating qualitative and quantitative feedback data and presenting it in live, interactive dashboards, Active Insights helps you convert patient feedback into better patient experiences: better care and service delivery, more efficient  practice management and improved business outcomes.

Elevate practice management

Take control of the process – implement a feedback system that works to ensure your practice runs more efficiently for you and your patients.

  • Hit the ground running with easy to use web-based application – you’ll better understand your patient experience in no time
  • Analyse and understand what is going well in your practice and work on what can be improved in real-time
  • Highest privacy and security protocols aligned with the Australian ICT standards
  • Promote positive patient experiences internally and externally
  • Full CFEP support to implement and embed a patient feedback process in your practice.

Improve health outcomes

Take control of patient feedback – uncover patient concerns, discover trends and predict potential issues before they become complaints

Drive quality improvement

Hit improvement goals faster led by real-time patient experience data – and use regular reporting to evidence success

  • Prioritise risk areas and improvement measures
  • Root cause analysis – uncover issues and predict future performance
  • Qualitative and quantitative patient feedback at your fingertips
  • Instant analytics – supporting you to report on improvements in real-time over time
  • A standardised and systematic approach to improving patient experience
  • A safe and effective approach to patient-centred care

Deliver better business results

Take advantage of a low-touch solution to enhance business decision-making and deliver better business results.

  • Futureproof your business with a low-risk/high-ROI tool to boost productivity, efficiency and engagement
  • Use insights to support growth initiatives and demonstrate operational success
  • Alleviate attrition and build patient loyalty
  • Take control of negative feedback by engaging patients at the point of care
  • Engage and inspire staff in the improvement process
  • Understand patient experience at a granular level and benchmark across sites

Elevate practice management

Take control of the process – implement a feedback system that works to ensure your practice runs more efficiently for you and your patients.

  • Hit the ground running with easy to use web-based application – you’ll better understand your patient experience in no time
  • Analyse and understand what is going well in your practice and work on what can be improved in real-time
  • Highest privacy and security protocols aligned with the Australian ICT standards
  • Promote positive patient experiences internally and externally
  • Full CFEP support to implement and embed a patient feedback process in your practice.

Improve health outcomes

Take control of patient feedback – uncover patient concerns, discover trends and predict potential issues before they become complaints

Drive quality improvement

Hit improvement goals faster led by real-time patient experience data – and use regular reporting to evidence success

  • Prioritise risk areas and improvement measures
  • Root cause analysis – uncover issues and predict future performance
  • Qualitative and quantitative patient feedback at your fingertips
  • Instant analytics – supporting you to report on improvements in real-time over time
  • A standardised and systematic approach to improving patient experience
  • A safe and effective approach to patient-centred care

Deliver better business results

Take advantage of a low-touch solution to enhance business decision-making and deliver better business results.

  • Futureproof your business with a low-risk/high-ROI tool to boost productivity, efficiency and engagement
  • Use insights to support growth initiatives and demonstrate operational success
  • Alleviate attrition and build patient loyalty
  • Take control of negative feedback by engaging patients at the point of care
  • Engage and inspire staff in the improvement process
  • Understand patient experience at a granular level and benchmark across sites

Real-time Customer Experience at Your Fingertips

Take control of your patient experience measures from just $299 annually

Subscription options

Active Insights is currently available for online purchase by Primary and Secondary Care providers that require less than 10 user licenses.

If you’re working in a Tertiary or Virtual Care setting, or require more than 10 user licences, contact a member of our team to discuss a tailored Active Insights subscription to suit or organisation.

Subscription options

Billed Annually

$33.25/month

$399 annually

Prices are exclusive of GST

Pay-as-You-Go

$37/month

$444 annually

Prices are exclusive of GST

More than 5 sites
or virtual only
consultations?

Contact our team to discuss pricing options to suite your organisation

*Active Insights’ 25% annual subscription discount is approximate

Claim your 25% discount today

Not ready to buy just yet?

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We are excited to announce the recent implementation of a website quality improvement initiative. CFEP Surveys' products and services are now available for purchase online. Our new digital solution has been thoughtfully developed to enable a smooth, simple application and purchase process, while strengthening data security. Please contact our friendly team if you would like to discuss any of these updates and thank you for your continued support.

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