Retirement Village Resident Feedback
What is Retirement Village Resident Feedback?
Resident feedback supports retirement villages to improve the quality and safety of its services, environment, and support to enhance the resident experience. Our Retirement Village Resident Feedback is a powerful tool that supports retirement villages by:
- Providing an opportunity for residents and consumers to share honest, anonymous feedback
- Highlighting resident perceptions around retirement village operations, systems and processes, environment, safety, security, and more
- Identifying strengths and opportunities for service improvement, and
- Assisting village teams to meet the requirements of the Australian Retirement Village Accreditation Scheme (ARVAS).
Our survey process
We make it simple for retirement villages to collect valuable and reliable resident feedback. Our processes are streamlined and equip villages with the tools and support they need to obtain quality-focused feedback.
Residents can access the confidential online tool using a link sent via a text message and/or email. It takes three minutes to complete.
Our team then collate and analyse the feedback to provide our clients with a comprehensive report, inclusive of actionable feedback. Importantly, all feedback is carefully deidentified to ensure confidentiality of survey respondents. Report insights can be used as reliable evidence to support quality improvement projects and to better services, systems and processes. Report findings can also be used as reliable evidence to support relevant accreditation requirements against the Australian Retirement Village Accreditation Scheme (ARVAS).
We’re proud to have a number of established relationships with retirement villages across Australia. With an international reputation for assisting high-performing organisations in gathering consumer-based evidence and providing insights to support better care, we look forward to being part of your quality improvement journey.
Retirement Village Resident Feedback schedule of fees