What happens if you don’t ask for patient feedback?
8th December 2023
As healthcare professionals, our ultimate goal is to provide the best possible care to our patients. Can we achieve this without actively seeking out patient
Resources for Multi-Source Feedback
Guides, instructional videos, and
helpful Multi-Source Feedback resources
CFEP Surveys' Comprehensive Multi-Source Feedback Guide
As the name suggests, CFEP Surveys’ Comprehensive Multi-Source Feedback Guide contains the ins and outs of multi-source feedback. The guide provides an in-depth explanation of multi-source feedback, the process, benefits, Medical Board of Australia requirements and more.
Below is a live copy of the quick guide, with both the quick and full guide available for download.
Multi-Source Feedback Debrief Instructional Scenarios
Debriefing is an essential element of the multi-source feedback process. Once a candidate receives their report, a debrief supports the candidate to ‘unpack’, understand and interpret the feedback.
Formal debriefing is a valuable and confidential consultation that allows you to take your report feedback further. A qualified member of the CFEP Surveys Team and the candidate work through their report findings together, to discuss the feedback and plans to support quality improvements.
The following videos represent two scenarios commonly encountered during the debriefing session. Both scenarios utilise the R2C2 model to analyse the results and interpret the insights. Session one focuses on the candidate receiving excellent feedback while the second scenario works through negative or challenging feedback.
Take your time to review these two valuable sessions for a clear understanding of the R2C2 model in action during a formal Multi-Source Feedback debrief.
Scenario 1 - Receiving Excellent Feedback
Duration: 33 minutes
Scenario 2 - Receiving Challenging Feedback
Duration: 38 minutes
Multi-Source Feedback Micro Learnings Suite
Our Multi-Source Feedback Micro Learnings Suite offers 6 educational videos providing deep insights into multi-source feedback. Hosted by CFEP Surveys Co-Founder and well-respected healthcare academic, Associate Professor Michael Greco, and multi-award winning, highly regarded, Professor Emerita and Adjunct Professor, Jocelyn Lockyer.
Choose a video from the playlist below to get started or watch the entire micro learning suite in order.
Video Playlist
1/6 videos
1
Debriefing Using the R2C2 Model | Multi-Source Feedback
21:29
2
Providing a Formal Debrief | Multi-Source Feedback
30:22
3
Providing an Informal Debrief | Multi-Source Feedback
23:16
4
Debriefing Pearls and Tips | Multi-Source Feedback
07:15
5
Common Scenarios When Debriefing Doctors | Multi-Source Feedback
13:21
6
Common Scenarios When Debriefing Trainee Doctors | Multi-Source Feedback
21:19
Medical Board of Australia's Professional Performance Framework Requirements
The Medical Board of Australia has developed their Professional Performance Framework to help clinicians achieve greater competency in their work.
The framework contains five pillars to support doctors through this professional development initiative, including the ‘Strengthened Continuing Professional Development‘ pillar.
CFEP Surveys’ Multi-Source Feedback Tool allows clinicians to obtain 360-degree feedback to provide unique insight into their performance as a medical professional. This closely aligns with the initiative of the Medical Board’s plan and offers up to 66% of the annual CPD requirements under the Professional Performance Framework.
Additionally, medical professionals are required to annually submit a professional development plan (PDP) as part of the MBA Framework. Completing CFEP Surveys’ Multi-Source Feedback allows clinicians to undertake the following activities that are vital in creating robust and actionable PDP:
- Collect patient, colleague & peer feedback
- Undertake a period of self-assessment
- Gain insights into your own professional behaviour and performance, and
- Identify areas of strength & professional development opportunities.
Read more about the MBA Professional Performance Framework requirements.
Looking for more Multi-Source Feedback tips and tricks?
Check out our Insights Blog to read more about multi-source feedback, the processes involved, it’s use cases, and more.
The four stages of Multi-Source Feedback
25th January 2023
Multi-source feedback is not a complicated process, but it does require some coordination. Find out more about the stages of multi-source feedback and what’s required to participate in the process.
Guide to comply – MBA Professional Performance Framework
11th January 2023
The Medical Board of Australia’s (MBA) Professional Performance Framework has begun. This article will answer your questions regarding the changes to continuing professional development (CPD) requirements for the 2023-25 triennium.