Sydney Street Medical: using patient feedback to support quality improvement

Sydney Street Medical is a well-established general practice in Mackay, Queensland, providing a broad range of health services including general medicine, skin cancer checks, mental health support, and Aboriginal and Torres Strait Islander health checks. Guided by the belief that they are “dedicated to healthier, happier communities,” the clinic is...

Unlocking the ROI for Patient Activation Measure® (PAM®) in Australia: Evidence and Insights

Australia’s healthcare system faces significant challenges from the growing burden of chronic conditions. According to the Australian Institute of Health and Welfare (AIHW), 15.4 million Australians (61% of the population) live with chronic conditions, contributing to healthcare expenditure exceeding $38 billion annually (1). These costs are largely driven by conditions...

Introducing Practice Accreditation Survey Plus

As a practice manager or healthcare provider, ensuring your practice meets the highest standards of care is paramount. CFEP Surveys offers two robust tools to support your practice in achieving and maintaining accreditation the Practice Accreditation Survey (PAIS) and the enhanced Practice Accreditation Survey Plus. Below we’ll explore what each...

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