As healthcare professionals, we continuously strive to make improvements in our service provision and patient care. One of the ways to achieve this is by implementing a Quality Improvement (QI) plan, often utilising the Plan-Do-Study-Act (PDSA) model. However – just as embedded in the PDSA model itself – having a...
According to a recent article in the Medical Journal of Australia, patient activation plays a crucial role in empowering people to take charge of their own health and self-care. We now understand the pursuit of improved health for all Australians involves more than just providing good medical care. As outlined in the Self-care...
Real-time patient feedback involves obtaining feedback from patients during or immediately after their visit and providing an opportunity for patients to express their thoughts, experiences and concerns about the service and care they receive. Gathering and analysing all forms of patient feedback – through surveys, reviews or open dialogue –...
