Patient feedback is a valuable tool that can help healthcare providers, including general practices, allied health and specialist practices and virtual healthcare providers improve their services and gain an advantage in what is becoming a competitive marketplace. By listening to the feedback from their patients, healthcare providers can identify areas...
The voice of the patient is an increasingly important factor shaping the way services are delivered in the Australian healthcare sector. As patients become more engaged in their own care – and take on more responsibility for their own care – healthcare providers recognise the importance of the voice of...
If you worry about negative online reviews from patients, you’re not alone. One study from the United States found that 9 out of 10 doctors worry about negative online reviews. It has become common for consumers to use rating and review platforms such as Google reviews, Rate My Doctor, RateMDs...
