How can I tell if my quality improvement plan is working?

As healthcare professionals, we continuously strive to make improvements in our service provision and patient care. One of the ways to achieve this is by implementing a Quality Improvement (QI) plan, often utilising the Plan-Do-Study-Act (PDSA) model. However – just as embedded in the PDSA model itself – having a...

Better health: the power of patient activation

According to a recent article in the Medical Journal of Australia, patient activation plays a crucial role in empowering people to take charge of their own health and self-care. We now understand the pursuit of improved health for all Australians involves more than just providing good medical care. As outlined in the Self-care...

Five Key Benefits of Real-time Patient Feedback

Real-time patient feedback involves obtaining feedback from patients during or immediately after their visit and providing an opportunity for patients to express their thoughts, experiences and concerns about the service and care they receive. Gathering and analysing all forms of patient feedback – through surveys, reviews or open dialogue –...

We are excited to announce the recent implementation of a website quality improvement initiative. CFEP Surveys' products and services are now available for purchase online. Our new digital solution has been thoughtfully developed to enable a smooth, simple application and purchase process, while strengthening data security. Please contact our friendly team if you would like to discuss any of these updates and thank you for your continued support.


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