Providing high-quality patient care and service is at the heart of what we do as healthcare professionals. Patient feedback is integral to understanding how patients perceive their care and how it can be improved. Real-time patient feedback is becoming increasingly popular as a measure of patient experience because it allows...
Beyond the NPS – utilising qualitative patient feedback for quality improvement
As healthcare professionals, we strive to deliver the best possible care to our patients. We are constantly seeking ways to improve our quality of service and care and the policies and procedures that enable us to function in such a sensitive and regulated environment. A critical aspect of this effort...
Patient Experience Week 2023 – Insight from Inala Primary Care
Patient Experience Week, held at the end of April, is an annual event to celebrate healthcare staff impacting patient experience every day. Patient Experience Week provides a focused time for organisations to celebrate accomplishments, re-energise efforts and honour the people who impact patient experience. From nurses and doctors, to support...