Providing high-quality patient care and service is at the heart of what we do as healthcare professionals. Patient feedback is integral to understanding how patients perceive their care and how it can be improved. Real-time patient feedback is becoming increasingly popular as a measure of patient experience because it allows...
As healthcare professionals, we strive to deliver the best possible care to our patients. We are constantly seeking ways to improve our quality of service and care and the policies and procedures that enable us to function in such a sensitive and regulated environment. A critical aspect of this effort...
Patient Reported Experience Measures (PREMs) and Patient Reported Outcome Measures (PROMs) provide insights into care experienced by patients. Such data collection is vital to creating a person-centred and integrated Australian healthcare system. Through understanding a patient’s experience of care, gaps in service delivery can be identified and addressed. This will...
