Data & Privacy Policy
The information that we collect and hold
If you are a customer we only collect and hold information about you which you give to us.
When you apply for one of our services, the information that you supply is stored on secure servers in a data centre which is ISO 27001 certified and of Tier 3 standard.
Your personal information (name, address, email) is held and used in accordance with the Commonwealth Privacy Act 1988. We use this data to deliver the service that you have purchased from us.
We will contact you regarding any survey that you have purchased from us. Once complete, we may contact you about repeating this survey (or a related one).
We do not contact you about any of our services unless you are an existing, registered customer.
When do we remove personal information?
Whenever you ask us to.
When it is no longer needed to fulfil our services to you (see below ‘How long do we hold your personal information for?)
When our Data Controller requests that we delete it.
How long do we hold your personal information for?
If you are a customer
It depends how long you need it for. We only hold personal information (name, contact details and other non-sensitive details) where necessary. For example, when you repeat a survey with us, we provide previous scores from earlier survey(s). We therefore hold your personal data according to survey cycle durations.
(If you request that we remove your personal data from our database and records we will do so immediately).
If you contact us
We keep a record of the correspondence for as long as the correspondence is active or for 3 months (whichever is shorter). Securely archived emails are kept for up to 4 years.