CFEP Surveys’ Multi-Source Feedback tool, sometimes called 360 feedback, allows individual doctors and clinicians to obtain feedback from peers, patients and industry associates to provide unique and varied views into your all-round performance as a medical practitioner.
CFEP Surveys’ Multi-Source Feedback allows registered Royal Australian College of General Practitioners (RACGP) members to earn up to 32.5 hours (of the total 50 hours) CPD requirements under the MBA’s professional performance framework – while enhancing your ongoing learning to better clinical knowledge, health care improvements, patient satisfaction and professional development.
Additionally, medical professionals are required to annually submit a professional development plan (PDP) as part of the MBA Framework. Completing CFEP Surveys’ Multi-Source Feedback allows clinicians to undertake the following activities that are vital in creating robust and actionable PDP:
- Collect patient, colleague and peer feedback
- Undertake a period of self-assessment
- Gain insights into your own professional behaviour and performance, and
- Identify areas of strength and professional development opportunities.
Multi-source feedback to support professional development
CFEP Surveys partner with the medical colleges of Australian and New Zealand, Registered Training Organisations (RTOs) and CPD homes supporting doctors, to deliver multi-source feedback for their members. CFEP Surveys’ Multi-Source Feedback tools are internationally validated, robust and evidence-based. Continuing professional development (CPD) is available through a range of medical colleges and peak bodies, and aligns with the Medical Board of Australia’s Professional Performance Framework, covering ‘Outcome Measurement’ and ‘Reviewing Performance’ domains.
Professional development and registration requirements
By undertaking Multi-Source Feedback with CFEP Surveys, the following CPD hours can be claimed by RACGP members.
Multi-Source Feedback – Patient Feedback is an RACGP-approved CPD activity under the RACGP CPD Program
Multi-Source Feedback – Colleague Feedback is an RACGP-approved CPD activity under the RACGP CPD Program
CPD hours will be automatically allocated to GPs’ myCPD records upon activity completion.
Quality improvement is an integral component of the RACGP CPD Program. Participants are able to provide feedback directly to RACGP on any aspects of this CPD approved activity. Submit this form to your local RACGP office.
Please note:
- Completion of the survey alone is not the full activity – participants must complete the appropriate reflective exercise for each activity, which includes discussing feedback with a colleague and implementing changes, hence the high CPD allocation.
- CPD hours are not guaranteed and is subject to review by CPD Home or professional body.
- CFEP Surveys is the exclusive multi-source feedback tool provider for ACRRM and AHPRA.
As healthcare professionals, undertaking multi-source feedback can support in identifying personal opportunities for improvement to patient care and service delivery. Also, these insights can strengthen colleague relationships, enhance professionalism and support clinical education, learning and knowledge. Overall improvements can further benefit the medical practice, day procedure service, hospital and other health service types.
CFEP Surveys’ Multi-Source Feedback tool consists of patient feedback and colleague feedback. In addition, each participating clinician must undertake a self-assessment to provide insight into how the doctor views themselves and, in comparison, to the feedback provided.
7 simple steps to achieve your
Multi-Source Feedback CPD requirements
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Multi-Source Feedback by ordering below.
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See our FAQs below or book a personal consultation with one of the experts in patient feedback at CFEP Surveys.
Time-efficient, cost-effective and straightforward feedback process
The daily pressures clinicians face delivering exceptional healthcare makes it challenging to find an opportunity to reflect on how overall care is delivered. CFEP Surveys’ Multi-Source Feedback tools make this process easy while ensuring valuable data is provided to support professional growth, development and performance.
As a valuable self-improvement tool, CFEP Surveys’ multi-source offerings include:
- Award of professional development points with medical colleges and peak bodies nationally
- Internationally validated*, robust and reliable questionnaires to support the collection of informative and useable insights
- Access to a secure online portal to ensure data collection and reporting is streamlined and in line with privacy and confidentiality requirements
- Personalised support to limit administration by clinicians and surgeons, allowing them more time to focus on their patients and delivery of care
- Comprehensive, insightful and easy-to-follow reports to support self-reflection while highlighting areas for improvement
- Comprehensive benchmarking data to compare performance to national averages
- Provision of a complementary reporting interpretive guide, backed by the ability to be personally stepped through the report with a member of the CFEP Surveys Team
CFEP Surveys' Multi-Source Feedback Process
Collection of CFEP Surveys’ Multi-Source Feedback is straightforward, providing clinicians with a comprehensive, easy-to-interpret and actionable report. The CFEP Surveys’ Multi-Source Feedback process involves the following steps:
Provision of the final report aims to support doctors with understanding and acting on the identified results to strengthen colleague relationships and the patient experience.
CFEP Surveys’ Patient and Colleague Survey Inclusions
Patient Feedback for Individual Doctors
Formerly Interpersonal Skills Questionnaire (ISQ)
- Designed to give health professionals insights into their interpersonal skills from the patients’ point of view.
- Provided to patients’ post-consultation to gain feedback on their recent care experience and interactions with the individual clinician or surgeon.
- The survey contains 13 items which address behaviours such as the warmth of greeting, listening skills, clarity of explanations, respect for the patient, involving patients in decision-making and their confidence in the doctor’s ability.
- Unlimited personalised support from the CFEP Surveys Team to the individual doctor, reception or administration staff.
- A thorough analysis of a minimum of 30 questionnaires by the CFEP Surveys Team
- Delivery of a personalised report, highlighting key findings and benchmarking results.
Colleague Feedback
Formerly Colleague Feedback Evaluation Tool (CFET)
- Focuses on doctor professionalism and behaviours.
- Responses collected from peers and colleagues to provide perceptions around elements of working relationships, competence and professional development.
- Questionnaire distribution, response collection and collation, and report development are managed by CFEP Surveys via a secure portal. The participating doctor simply provides CFEP Surveys with a list of emails of colleagues to be contacted.
- CFEP Surveys requires a minimum of 12 colleague responses to ensure report validity.
- Findings are analysed and reviewed against the doctor’s self-assessment, colleague responses and national data sets.
- Delivery of an insightful, comprehensive and easy-to-interpret report linked to opportunities for personal improvement inclusive of actionable outputs.
- Fast, rigorous and reliable insights.
By evaluating the humanistic aspects of care through CFEP Surveys’ feedback questionnaires, health professionals can better understand aspects of their professionalism through focused evaluations. This includes their patient interactions, teamwork with colleagues, reliability and attention to personal and professional development.
FAQs
How long does it take to complete Multi-Source Feedback?
We recommend the whole process is completed within a 3-month time frame.
How many CPD hours is Multi-Source Feedback worth?
Multi-Source Feedback is worth a total of 32.5 hours.
When do I receive my CPD?
CPD is allocated after the self-reflective exercise has been completed and returned to CFEP Surveys.
How is my CPD uploaded to RACGP?
Once CFEP Surveys has received your Self-Reflective exercise, the team will upload the activity to RACGP, and you will receive a statement of completion via email.
How many colleagues do I need to nominate?
We recommend nominating 15 colleagues, however a minimum of 12 colleagues is required.
What “type” of colleagues can I nominate?
As a guide, we recommend nominating five (5) peers, five (5) other clinical, and 5 non-clinical colleagues, giving you a 360-feedback experience.
What if I don’t have 12 colleagues?
We do require a minimum of 12 colleagues for the validity of the data.
How long do I have to work with a colleague to nominate them?
Any colleague you have worked with in the last 18 months.
How many patient responses are required?
A minimum of 30 patient responses are required.
Can I complete Multi-Source Feedback online?
Yes! Colleague Feedback and the Self-Assessment are completed via the portal on our website. Patient Feedback is obtained via a QR Code and/or URL.
Can I use paper-based surveys?
Paper-based surveys are available, on request, for Patient Feedback only.
How do I upload my colleagues?
Your colleague’s name and email address are uploaded to the portal on our website.
Is it necessary to have a formal debrief?
While a formal debrief with CFEP’s Coaching Team is not a necessity, we do recommend having an informal debrief with a trusted colleague.