How GPs can leverage patient feedback to gain CPD
10th June 2024
Committing to practice-wide quality improvement using patient feedback can earn GPs up to 42% (21 hours) of their annual CPD requirements. The RACGP recognises that
Active Insights Resources
Downloadable user guide, flyers and
helpful articles to support your practice
Welcome to your Active Insights resources page
Active Insights is an agile digital feedback solution that provides organisations with real-time patient experience data and insights.
Collecting and collating qualitative and quantitative feedback data and presenting it in live, interactive dashboards, Active Insights helps you convert patient feedback into better patient experiences: better care and service delivery, more efficient practice management and improved business outcomes.
The following guide, resources and articles have been designed to help you and your team set up your Active Insights dashboard and provide on-going articles to build you patient experience knowledge and skill set. Download the user guide below or utilise the live version to get started.
CFEP Surveys' Active Insights User Guide
As the name suggests, CFEP Surveys’ Active Insights User Guide contains the ins and outs of Active Insights. The guide provides an in-depth explanation of how to use the software tips and tricks about how to use real-time patient experience data and insights to improve patient experience.
How to use Active Insights
Looking for more articles?
Check out our Insights Blog to read more about Active Insights, real-time feedback, and how it helps the Australian healthcare sector.
Active Insights by CFEP Surveys: Hassle-free patient experience analysis
6th May 2024
As a healthcare professional, you understand the importance of patient feedback in improving the quality of care and service delivery. However, a traditional gathering of
Using patient feedback for your competitive advantage
9th April 2024
Patient feedback is a valuable tool that can help healthcare providers, including general practices, allied health and specialist practices and virtual healthcare providers improve their