Downloadable user guide, flyers and
helpful articles to support your practice
Active Insights is an agile digital feedback solution that provides organisations with real-time patient experience data and insights.
Collecting and collating qualitative and quantitative feedback data and presenting it in live, interactive dashboards, Active Insights helps you convert patient feedback into better patient experiences: better care and service delivery, more efficient practice management and improved business outcomes.
The following guide, resources and articles have been designed to help you and your team set up your Active Insights dashboard and provide on-going articles to build you patient experience knowledge and skill set. Download the user guide below or utilise the live version to get started.
As the name suggests, CFEP Surveys’ Active Insights User Guide contains the ins and outs of Active Insights. The guide provides an in-depth explanation of how to use the software tips and tricks about how to use real-time patient experience data and insights to improve patient experience.
Check out our Insights Blog to read more about Active Insights, real-time feedback, and how it helps the Australian healthcare sector.
As healthcare professionals, we continuously strive to make improvements in our service provision and patient care. One of the ways to achieve this is by
Real-time patient feedback involves obtaining feedback from patients during or immediately after their visit and providing an opportunity for patients to express their thoughts, experiences
Patient feedback is a goldmine of information to help healthcare organisations deliver on their business strategy and key goals. Listening to patients and understanding their
