Active Insights Resources

Downloadable user guide, flyers and
helpful articles to support your practice

Welcome to your Active Insights resources page

Active Insights is an agile digital feedback solution that provides organisations with real-time patient experience data and insights.

Collecting and collating qualitative and quantitative feedback data and presenting it in live, interactive dashboards, Active Insights helps you convert patient feedback into better patient experiences: better care and service delivery, more efficient  practice management and improved business outcomes.

The following guide, resources and articles have been designed to help you and your team set up your Active Insights dashboard and provide on-going articles to build you patient experience knowledge and skill set. Download the user guide below or utilise the live version to get started.

CFEP Surveys' Active Insights User Guide

As the name suggests, CFEP Surveys’ Active Insights User Guide contains the ins and outs of Active Insights. The guide provides an in-depth explanation of how to use the software tips and tricks about how to use real-time patient experience data and insights to improve patient experience.

Active Insights User Guide
Downloadable Flyers
Helpful Articles
Contact CFEP

How to use Active Insights

Looking for more articles?

Check out our Insights Blog to read more about Active Insights, real-time feedback, and how it helps the Australian healthcare sector.

Become a patient feedback expert

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Become an MSF expert

Leave your details and receive the full edition of our Comprehensive MSF Guide