Using patient feedback for your competitive advantage

Patient feedback is a valuable tool that can help healthcare providers, including general practices, allied health and specialist practices and virtual healthcare providers improve their services and gain an advantage in what is becoming a competitive marketplace. By listening to the feedback from their patients, healthcare providers can identify areas...

Empowering patients, enhancing outcomes: the value of patient voice

The voice of the patient is an increasingly important factor shaping the way services are delivered in the Australian healthcare sector. As patients become more engaged in their own care – and take on more responsibility for their own care – healthcare providers recognise the importance of the voice of...

Using patient feedback to build a sustainable practice

As a healthcare provider, your primary goal is to provide quality care to your patients. However, in order to run a successful health practice, it's also important to maintain a financially sustainable business model. One way to achieve this is by using patient feedback to improve your service and attract...

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Become an MSF expert

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