Patient feedback is a goldmine of information to help healthcare organisations deliver on their business strategy and key goals. Listening to patients and understanding their experiences, perceptions, and needs can provide valuable insights that can inform decision-making, shape strategies, and enhance the overall quality of care in your health or...
Strengthen your Plan-Do-Study-Act process with real-time patient feedback
Providing high-quality patient care and service is at the heart of what we do as healthcare professionals. Patient feedback is integral to understanding how patients perceive their care and how it can be improved. Real-time patient feedback is becoming increasingly popular as a measure of patient experience because it allows...
Beyond the NPS – utilising qualitative patient feedback for quality improvement
As healthcare professionals, we strive to deliver the best possible care to our patients. We are constantly seeking ways to improve our quality of service and care and the policies and procedures that enable us to function in such a sensitive and regulated environment. A critical aspect of this effort...