Real-time patient feedback involves obtaining feedback from patients during or immediately after their visit and providing an opportunity for patients to express their thoughts, experiences and concerns about the service and care they receive. Gathering and analysing all forms of patient feedback – through surveys, reviews or open dialogue – enables healthcare providers to improve their services and the quality of care they offer to their patients.
Real-time patient feedback is becoming increasingly popular in a variety of health and care settings in Australia, and for good reason. Here are the top five benefits associated with introducing a real-time patient feedback system into your practice:
- Improved patient satisfaction
- Increased patient engagement
- Enhanced quality of care
- Improved patient safety
- Increased staff satisfaction
Improved patient satisfaction
By gathering feedback from patients in real-time, healthcare professionals can quickly identify areas of concern or dissatisfaction from patients and address them immediately. This can lead to an increased level of patient satisfaction and loyalty, which can ultimately improve patient outcomes.
Increased patient engagement
By giving patients a voice in their care, healthcare professionals can foster greater engagement and ownership in their healthcare journey. Patients who feel heard and understood are more likely to actively participate in their care, leading to better health outcomes.
Enhanced quality of care
Real-time patient feedback provides valuable insights into the quality of care being provided. By understanding what patients appreciate about their care, as well as where improvements are needed, healthcare professionals can make more informed decisions and take actions that result in improved patient outcomes.
Improved patient safety
Real-time patient feedback can help identify potential safety concerns before they become bigger problems. For example, if a patient reports feeling uncomfortable during a procedure, the healthcare provider can immediately address the issue to prevent further complications.
Increased staff satisfaction
By giving staff access to real-time patient feedback, healthcare providers can help them feel more engaged and motivated in their work. Staff who feel they are making a positive impact on patient care are more likely to be satisfied with their job, leading to higher retention rates and better overall care.
We explored this idea more in our article on the Institute for Healthcare Improvement (IHI) framework for Improving Joy in Work.
By giving patients a voice in their care and using their feedback to make informed decisions, healthcare providers can enhance patient satisfaction, improve communication and connection with their patients, and deliver better patient safety and health outcomes – while also improving staff satisfaction and retention rates.
Watch this short video to find out more about CFEP Surveys Active Insights real-time patient feedback tool.