Become an patient feedback expert
Leave your details and receive the full edition of our Comprehensive Practice Accreditation and Improvement Survey Guide.
Introducing MSF and applying the MSF tool requires organisational commitment and resourcing. Developing a robust implementation plan with a feasible timeline supported by an effective engagement and communication plan is essential for success.13,54 The process requires both clinical and non-clinical leadership for making decisions about implementing the program, maintaining it, and evaluating and monitoring it.
MSF systems are deeply established in industry, with 360-degree type feedback routinely used a workplace assessment tool to:
Original work on the development of MSF tools for physicians was undertaken in the United States4,5 and later developed over several years by the College of Physicians and Surgeons of Alberta’s (CPSA) Physician Achievement Review (PAR) program6, and the Medical College of Canada.7,8
MSF is increasingly adopted within continuing professional development and regulatory frameworks worldwide as a method to assess medical performance and quality-assure clinical practice.9 The validity evidence for MSF used within medicine is well established, and MSF is now used in health systems across Canada, Australia, the Netherlands, New Zealand, the United Kingdom, and the United States, with interest growing in other countries.
Introducing MSF and applying the MSF tool requires organisational commitment and resourcing. Developing a robust implementation plan with a feasible timeline supported by an effective engagement and communication plan is essential for success.
Chapter 3 clearly outlines the key considerations when introducing an MSF program and provides suggestions for implementation strategies.
While the content of an MSF tool may appear to be relatively simple, there is a substantial amount of research, time, money and effort invested in producing these ‘fit-for-purpose’ tools. A wide range of research has been conducted on the use of MSF in various clinical settings that support the effectiveness and impact MSF has on quality improvement processes.
Chapter 1 summaries Multi-source feedback covering:
Appendix A: Glossary
We are excited to announce the recent implementation of a website quality improvement initiative. CFEP Surveys' products and services are now available for purchase online. Our new digital solution has been thoughtfully developed to enable a smooth, simple application and purchase process, while strengthening data security. Please contact our friendly team if you would like to discuss any of these updates and thank you for your continued support.
Leave your details and receive the full edition of our Comprehensive MSF Guide