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Read more on Patient and Colleague Feedback
Empowering patients, enhancing outcomes: the value of patient voice
The voice of the patient is an increasingly important factor shaping the way services are delivered in the Australian healthcare sector. As patients become more engaged in their own care – and take on more responsibility for their own care…
What happens if you don’t ask for patient feedback?
As healthcare professionals, our ultimate goal is to provide the best possible care to our patients. Can we achieve this without actively seeking out patient feedback? Patient feedback is a critical component of healthcare, as it helps us understand the…
Beyond the NPS – utilising qualitative patient feedback for quality improvement
As healthcare professionals, we strive to deliver the best possible care to our patients. We are constantly seeking ways to improve our quality of service and care and the policies and procedures that enable us to function in such a…