Practice Accreditation Survey Plus

Streamline patient feedback and enhance clinician performance with our RACGP approved tools.

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At CFEP Surveys, we understand the importance of achieving practice accreditation while enhancing individual clinician performance. Practice Accreditation Survey Plus provides a comprehensive solution, offering feedback for both practices and practitioners to drive quality improvement and professional development.

Two Feedback Options

Choose between Multi-Source Feedback (360-degree feedback) or Patient Feedback for Individual Clinicians.

Support CPD Requirements

Help your practitioners fulfil up to 66% of their annual CPD requirements with ease.

Holistic Quality Improvement

Gain a complete picture of practice and individual performance to identify strengths and areas for improvement.

Practice Accreditation Survey Plus is an enhanced version of our patient feedback tool for general practices, designed to not only streamline patient feedback collection but also elevate individual clinician performance by collecting patient feedback about the clinician post-consultation. Individual clinicians can earn up to 66% of their annual CPD requirements and receive a significant discount on the clinician feedback when purchased as the Practice Accreditation Survey Plus package. This holistic approach ensures your practice meets RACGP Standards while supporting continuous professional development for your clinicians, helping practices achieve superior care outcomes and fostering professional growth among clinicians.

Practice Accreditation Survey Plus with feedback
for general practice and individual doctors

All the benefits of the Practice Accreditation Survey plus:

  • Patient and colleague feedback solutions: Choose feedback options or fulfil all elements of RACGP Multi-Source Feedback requirements.
  • MBA Professional Performance Framework: Contribute up to 50% of the MBA CPD requirements for practitioners.
  • Individualised analysis: Detailed, confidential reports with insights for individual doctors.
  • Professional development support: Options for self-assessment and a professional debrief with a qualified CFEP Surveys professional.

Meeting obligations with patient feedback, colleague feedback and our full Multi-Source Feedback solution, meeting and exceeding the RACGP Multisource Feedback requirements and contributing up to 50% of the Medical Board of Australia CPD requirements for medical practitioners.

Cost-effective and customised solution based on your individual doctors' needs. (Some doctors are interested in patient feedback on their individual service, some are more interested in their colleague/peer feedback, and others prefer a full-service Multi-Source Feedback solution which includes the following components:

Patient feedback which provides insights into the individual doctor's interpersonal skills from the patient's point of view, including communication, respect, listening, explanations and trust.

Colleague/peer feedback which offers insights from a mix of professional associates (clinical and non-clinical) and is focused on working relationships, boundary setting, self-care and professional competence.

Self-assessment questionnaire undertaken by the individual doctor to highlight areas of strength and areas for improvement and support professional development.

Detailed analysis and comprehensive report, which is personalised and confidential, highlighting key findings and benchmarked results. Each tailored report is approximately 30 pages long and provides easy-to-read and meaningful data.

Professional debrief service is a fee-for-service optional extra from CFEP Surveys. It is a personalised and confidential one-hour phone call or video conference with a qualified member of the CFEP Surveys team where the doctor is stepped through their report findings to discuss the feedback and plans to support quality improvements.

Practice Accreditation Survey with patient
feedback for general practices

  • Accreditation compliance: Aligns with RACGP Standards 5th edition, facilitating the Practice Incentive Program – Quality Improvement eligibility.
  • Customised and cost-effective: Tailor solutions to your practice’s unique needs.
  • Simplicity and efficiency: Easy-to-administer questionnaires, including all necessary resources and materials.
  • Preparation for accreditation: Identifies compliance areas and improvement opportunities.

Meets obligations with patient feedback collected in a way that meets the RACGP Standards 5th edition requirements and meets conditions for eligibility to the Practice Incentive Program – Quality Improvement.

Cost-effective and customised solution based on your practice needs. (See also our enhanced Practice Accreditation Plus solution, which includes feedback for individual doctors).

Easy to administer with a simple, time-efficient questionnaire and inclusive of all questionnaire resources and materials.

Accreditation readiness preparing practices for accreditation by identifying compliance with the RACGP standards and pinpointing areas for improvement.

Personalised support with the CFEP Surveys team assisting practices with the administration intricacies associated with the collection of patient feedback

Actionable insights translating patient feedback into practical and useful information, allowing practices to make informed decisions that enhance patient care.

Data security compliance and assurance that data is managed in line with privacy and confidentiality legislative requirements.

Continuous Quality Improvement with data and tools to support quality improvement provided – including an action plan template.

Detailed analysis and comprehensive report highlighting key findings and benchmarking results against national, FTE and Rurality scores.

Post-survey support with a complementary feedback report interpretation guide and explanation by the CFEP Surveys team.

Optional one hour formal debrief

With Practice Accreditation Survey Plus your clinicians have the option to add a personalised one-hour debrief session. This one-hour phone call or video conference with a qualified member of the CFEP Surveys team provides an in-depth review of your feedback report. During this confidential session, candidates are stepped through their report findings and given the opportunity to discuss the feedback and plans to support quality improvements. This valuable service ensures you maximise the benefits of the feedback, supporting continuous quality improvement and professional development within your practice.

Individual clinicians can earn up to 66% of annual CPD requirements with
Practice Accreditation Survey Plus

When you select Practice Accreditation Survey Plus your individual clinicians have the option to choose between Multi-Source Feedback and Patient Feedback for Individual Clinicians.

Practice Accreditation Survey Plus
Multi-Source Feedback (360 degree feedback)
Multi-Source Feedback (includes patient feedback, colleague feedback and self-assessment) is a 360 degree feedback tool that allows individual clinicians to obtain feedback from peers, patients and industry associates to provide unique and varied views into their all-round performance as a medical practitioner. RACGP Members can claim 32.5 CPD hours under the RACGP CPD Program total for Multi-Source Feedback (3 hours in Educational Activities, 16 hours in Measuring Outcomes and 11.5 hours in Reviewing Performance). ACCRM Members can claim up to 33 CPD hours under the ACRRM CPD Program for Multi-Source Feedback (Reviewing Performance).
Practice Accreditation Survey Plus
Patient Feedback for Individual Clinicians
Patient Feedback for Individual Clinicians gains feedback from patients post-consultation on their recent care experience and interactions with the individual clinician. This gives the clinician insights into their interpersonal skills from the patients’ point of view. RACGP Members can claim 15.5 CPD hours under the RACGP CPD Program total for Patient Feedback for Individual Clinicians (1.5 hours in Educational Activities, 8 hours in Measuring Outcomes and 4 hours in Reviewing Performance). ACRRM Members can claim up to 15 CPD hours under the ACRRM CPD Program for Patient Feedback for Individual Clinicians (Reviewing Performance).
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Cost-effective pricing and discounts on individual clinician feedback

Investing in the Practice Accreditation Survey Plus offers exceptional value for your practice and clinicians. Designed to provide comprehensive feedback and support continuous improvement, this enhanced package includes significant benefits at a competitive price. With the Practice Accreditation Survey Plus package, you receive value-for-money patient feedback solutions while also saving practice teams time relating to administration and resourcing commitments.  Additionally, your individual clinicians will also receive a 37.5% discount on Multi-Source Feedback or a 50% discount on Patient Feedback for Individual Clinicians when purchased as the Practice Accreditation Survey Plus package.

Our Practice Accreditation Survey Plus is supported by a competitive discount for our repeat customers. If you are a returning customer, please contact the CFEP Surveys team for returning customer pricing.

FTE Calculator

Enter the total number of GP hours worked per week and receive an accurate calculation of full-time equivalent (FTE) general practitioners in your practice. Don’t include locums or registrars in your FTE calculations.

CFEP Surveys’ FTE Calculator uses a calculation of 38 hours = 1 FTE.

FTE’s are rounded up to the nearest whole number.

Multi-Source Feedback, part of Practice Accreditation Survey Plus, is an invaluable tool in professional development. It provides a comprehensive view of performance through feedback from patients, colleagues, and self-assessments, allowing for a deeper understanding of a clinician's practice and work. The insights gained from Multi-Source Feedback can significantly enhance a clinician's communication skills and foster a culture of continuous learning and improvement. The reflective process, especially when guided by a skilled debriefer, can transform a clinician's approach to patient care and inter-professional relationships. I highly recommend Multi-Source Feedback to any clinician committed to excellence in their practice.

Dr John Buckley

Frequently Asked Questions

The Practice Accreditation Survey is designed to help practices meet the basic RACGP Standards 5th edition for accreditation, focusing primarily on patient feedback. The Practice Accreditation Survey Plus includes all the features of the Practice Accreditation Survey but also includes feedback for individual clinicians and supports individual doctors in meeting their CPD requirements under the Medical Board of Australia.

When you select Practice Accreditation Survey Plus your individual clinicians have the option to choose between Patient Feedback for Individual Clinicians or Multi-Source Feedback.

Patient Feedback for Individual Clinicians gains feedback from a patient post-consultation on their recent care experience and interactions with the individual clinician. This gives the clinician insights into their interpersonal skills from the patient’s point of view. Members can claim 15.5 CPD hours under the RACGP CPD Program total for Patient Feedback for Individual Clinicians (1.5 hours in Educational Activities, 8 hours in Measuring Outcomes and 4 hours in Reviewing Performance). Members can claim up to 15 CPD hours under the ACRRM CPD Program for Patient Feedback for Individual Clinicians (Reviewing Performance)

Multi-Source Feedback (includes patient feedback, colleague feedback and self-assessment) is a 360 degree feedback tool that allows individual clinicians to obtain feedback from peers, patients and industry associates to provide unique and varied views into their all-round performance as a medical practitioner. Members can claim 32.5 CPD hours under the RACGP CPD Program total for Multi-Source Feedback (3 hours in Educational Activities, 16 hours in Measuring Outcomes and 11.5 hours in Reviewing Performance). Members can claim up to 33 CPD hours under the ACRRM CPD Program for Multi-Source Feedback (Reviewing Performance).

Both Practice Accreditation Survey and Practice Accreditation Survey Plus are structured to align with the RACGP Standards 5th edition. Practice Accreditation Survey results are comprehensively analysed to assist with quality improvement, and support practice teams to meet accreditation requirements. We provide practice teams and/or individual clinicians with in-depth, visual and informative reports. Information provided within this report can be used to improve the patient experience, reflect on current systems and processes, identify action items and drive quality improvement activities. An action plan template further supports practice teams to meet Indicator B, Criterion QI 1.2 – Patient Feedback within the RACGP Standards.

Yes, the Practice Accreditation Survey Plus is an RACGP-approved questionnaire. This ensures that the tools provided have been rigorously tested and validated to collect valuable patient feedback effectively. The questionnaire includes the Interpersonal Skills Questionnaire for doctors, which is part of the RACGP and ACRRM Professional Development Programs. By using RACGP-endorsed tools, you can be confident that the feedback collected will support quality improvements and meet the accreditation requirements set by the RACGP Standards 5th edition.

The Practice Accreditation Survey Plus is designed to provide comprehensive feedback, supporting both practice accreditation and individual clinician development. This dual approach not only helps meet accreditation standards but also enhances the overall quality of care provided to patients.

Yes, both the Practice Accreditation Survey and the Practice Accreditation Survey Plus can be customised to address the unique challenges and requirements of your practice. We offer different modes of survey administration (online; via URL and QR code, or mixed mode; a combination of online and paper-based surveys) and tailor the feedback collection process to ensure it aligns with your practice’s operational dynamics and specific accreditation goals.

  1. Decide if you are collecting patient feedback for the general practice (Practice Accreditation Survey), or for the general practice and for individual clinicians (Practice Accreditation Survey Plus). If you are collecting patient feedback for individual clinicians select either Multi-Source Feedback (360 degree Feedback including patient feedback, colleague feedback and self-assessment) or Patient Feedback for Individual Clinicians (for patient feedback only).
  2. Decide which administration method you will be using. CFEP Surveys offers Mixed Mode (includes a combination of online surveys via URL and QR code and paper surveys) or Online Only (online survey via URL and QR code only).
  3. The practice purchases the correct product through the CFEP Surveys website. If you are a returning customer, please contact the CFEP Surveys team for returning customer discount code.
  4. CFEP Surveys provides the practice contact with all required Practice Accreditation Survey materials, and the individual clinician with the Practice Accreditation Survey Plus materials.
  5. Reception staff distribute the survey to each patient after their consultation (either online or paper), and patients complete the three-to-five-minute patient feedback survey.
  6. Data from online and paper-based surveys is collated and analysed, including the deidentification of patient responses.
  7. CFEP Surveys develops and provides the practice with a comprehensive report, including national benchmarks to over 5,000 practices Australia-wide.

CFEP Surveys provides comprehensive support throughout the survey process. This includes assistance with setting up and administering the survey, understanding the questionnaire materials, and the post-survey analysis. Our team offers personalised guidance to help you navigate the administrative complexities associated with collecting and utilising feedback effectively.

The Practice Accreditation Survey Plus is particularly beneficial for clinicians looking to fulfil CPD requirements as it offers detailed, confidential reports that provide insights into a clinician’s performance from various perspectives. This feedback is instrumental in identifying professional strengths and areas for improvement. When selecting Patient Feedback for Individual Clinicians members of the RACGP CPD Program can claim up to 15.5 CPD hours, and members of the ACRRM CPD Program can claim up to 15 CPD hours. When selecting Multi-Source Feedback members of the RACGP CPD Program can claim up to 32.5 CPD hours, and members of the ACRRM CPD Program can claim up to 33 CPD hours. In addition, we also offer an optional professional debrief service to help clinicians understand and act on the feedback, supporting their ongoing professional development.

When deciding which Practice Accreditation Survey is right for your practice, consider the following options.

  • Practice Accreditation Survey (PAIS) is ideal for practices seeking a comprehensive tool to gather patient feedback, meet accreditation standards, and identify areas for improvement. This survey collects feedback from patients on various aspects of the practice, such as patient care, management, and overall satisfaction, providing actionable insights to help improve service quality and ensure compliance with accreditation requirements.
  • For individual clinicians seeking a 360-degree view of their own performance, in addition to the performance of the practice, Practice Accreditation Survey Plus – Multi-Source Feedback is a suitable choice. This option includes all the benefits of Practice Accreditation Survey, with the added advantage of multi-source feedback from patients, peers, and staff. It offers a holistic assessment of the practice’s performance, helping to identify strengths and areas for improvement from various perspectives.
  • Individual clinicians seeking information on their patient interactions, in addition to the performance of the practice, should consider the Practice Accreditation Survey Plus – Patient Feedback for Individual Clinicians. Along with the standard Practice Accreditation Survey, this survey includes patient feedback for individual clinicians, allowing for targeted professional development and enhanced patient-clinician relationships.

Additionally, a one-hour debrief with a CFEP Surveys team member offers significant benefits for clinicians. This optional session provides expert analysis to help you understand your survey results better, tailored recommendations for addressing identified issues, and strategic planning for implementing changes and improvements. Moreover, the debrief includes specific advice on meeting accreditation standards and improving overall practice performance. This ensures you maximise the value of your survey data, leading to more effective improvements and better patient care outcomes.

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