How can I tell if my quality improvement plan is working?

As healthcare professionals, we continuously strive to make improvements in our service provision and patient care. One of the ways to achieve this is by implementing a Quality Improvement (QI) plan, often utilising the Plan-Do-Study-Act (PDSA) model. However – just as embedded in the PDSA model itself – having a...

Five Key Benefits of Real-time Patient Feedback

Real-time patient feedback involves obtaining feedback from patients during or immediately after their visit and providing an opportunity for patients to express their thoughts, experiences and concerns about the service and care they receive. Gathering and analysing all forms of patient feedback – through surveys, reviews or open dialogue –...

We are excited to announce the recent implementation of a website quality improvement initiative. CFEP Surveys' products and services are now available for purchase online. Our new digital solution has been thoughtfully developed to enable a smooth, simple application and purchase process, while strengthening data security. Please contact our friendly team if you would like to discuss any of these updates and thank you for your continued support.

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