The voice of the patient is an increasingly important factor shaping the way services are delivered in the Australian healthcare sector. As patients become more engaged in their own care – and take on more responsibility for their own care – healthcare providers recognise the importance of the voice of...
If you worry about negative online reviews from patients, you’re not alone. One study from the United States found that 9 out of 10 doctors worry about negative online reviews. It has become common for consumers to use rating and review platforms such as Google reviews, Rate My Doctor, RateMDs...
As a healthcare provider, your primary goal is to provide quality care to your patients. However, in order to run a successful health practice, it's also important to maintain a financially sustainable business model. One way to achieve this is by using patient feedback to improve your service and attract...
