As a healthcare professional, you understand the importance of patient feedback in improving the quality of care and service delivery. However, a traditional gathering of comprehensive qualitative and quantitative patient feedback, such as focus groups, can be time-consuming and expensive. Collecting and analysing feedback can also be a daunting task...
Patient feedback is a valuable tool that can help healthcare providers, including general practices, allied health and specialist practices and virtual healthcare providers improve their services and gain an advantage in what is becoming a competitive marketplace. By listening to the feedback from their patients, healthcare providers can identify areas...
The voice of the patient is an increasingly important factor shaping the way services are delivered in the Australian healthcare sector. As patients become more engaged in their own care – and take on more responsibility for their own care – healthcare providers recognise the importance of the voice of...
