Overcoming negative reviews

If you worry about negative online reviews from patients, you’re not alone. One study from the United States found that 9 out of 10 doctors worry about negative online reviews. It has become common for consumers to use rating and review platforms such as Google reviews, Rate My Doctor, RateMDs...

Using patient feedback to build a sustainable practice

As a healthcare provider, your primary goal is to provide quality care to your patients. However, in order to run a successful health practice, it's also important to maintain a financially sustainable business model. One way to achieve this is by using patient feedback to improve your service and attract...

What happens if you don’t ask for patient feedback?

As healthcare professionals, our ultimate goal is to provide the best possible care to our patients. Can we achieve this without actively seeking out patient feedback? Patient feedback is a critical component of healthcare, as it helps us understand the needs and preferences of patients, identify areas for improvement and...

Become a patient feedback expert

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Become an MSF expert

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