As a healthcare provider, your primary goal is to provide quality care to your patients. However, in order to run a successful health practice, it's also important to maintain a financially sustainable business model. One way to achieve this is by using patient feedback to improve your service and attract...
As healthcare professionals, our ultimate goal is to provide the best possible care to our patients. Can we achieve this without actively seeking out patient feedback? Patient feedback is a critical component of healthcare, as it helps us understand the needs and preferences of patients, identify areas for improvement and...
As healthcare professionals, we continuously strive to make improvements in our service provision and patient care. One of the ways to achieve this is by implementing a Quality Improvement (QI) plan, often utilising the Plan-Do-Study-Act (PDSA) model. However – just as embedded in the PDSA model itself – having a...
