Lunch and Learn
Webinar Series
Practical insights to help you listen, learn and improve.
Join our complimentary 30-minute webinar series for practical guidance you can apply within your practice.
LISTEN. LEARN. IMPROVE.
Lunch and Learn
Webinar Series
Practical insights to help you listen, learn and improve.
Join our complimentary 30-minute webinar series for practical guidance you can apply within your practice.
LISTEN. LEARN. IMPROVE.
Practical learning for a changing general practice environment
The RACGP Standards for general practices 6th edition strengthen the focus on patient experience, participation and meaningful consumer engagement, building on the patient feedback and quality improvement activities practices already undertake.
The CFEP Surveys Lunch and Learn Webinar Series brings together practical guidance, insights and education to help your practice get greater value from patient feedback and turn what you learn into meaningful improvement.
Each complimentary 30-minute session will focus on practical approaches and ideas you can apply within your own practice.
Practical education
Relevant, real-world insights for busy practice teams.
30 minute sessions
Bite-sized learning you can apply within your practice.
Complimentary
Accessible education to support your practice.
Practical learning for a changing general practice environment
The RACGP Standards for general practices 6th edition strengthen the focus on patient experience, participation and meaningful consumer engagement, building on the patient feedback and quality improvement activities practices already undertake.
The CFEP Surveys Lunch and Learn Webinar Series brings together practical guidance, insights and education to help your practice get greater value from patient feedback and turn what you learn into meaningful improvement.
Each complimentary 30-minute session will focus on practical approaches and ideas you can apply within your own practice.
Practical education
Relevant, real-world insights for busy practice teams.
30 minute sessions
Bite-sized learning you can apply within your practice.
Complimentary
Accessible education to support your practice.
LUNCH & LEARN | SESSION 1
Beyond the Tick Box – Turing patient feedback into continuous improvement
Wednesday 30 September | 12.30pm–1.00pm AEST | Online
Collecting patient feedback is an important starting point. The opportunity is in understanding what patients are telling you and using those insights to inform improvement.
Join David Osman, healthcare leader and practice management specialist, for a practical conversation exploring how your practice can collect, understand and use patient feedback to support continuous quality improvement. David will also explore the evolving role of patient experience and participation within the RACGP Standards for general practices 6th edition, and what this means for practices as they consider their approach to patient feedback.
In this session, we’ll explore:
✓ Patient experience as a quality lens
✓ Different ways to hear and involve patients
✓ How patient feedback can inform continuous quality improvement
✓ The evolving role of patient experience and participation in the 6th edition
✓ Practical approaches to turning feedback into action
Bring your lunch and join us for 30 minutes of practical learning.
LUNCH & LEARN | SESSION 1
Beyond the Tick Box – Turing patient feedback into continuous improvement
Wednesday 30 September | 12.30pm–1.00pm AEST | Online
Collecting patient feedback is an important starting point. The opportunity is in understanding what patients are telling you and using those insights to inform improvement.
Join David Osman, healthcare leader and practice management specialist, for a practical conversation exploring how your practice can collect, understand and use patient feedback to support continuous quality improvement. David will also explore the evolving role of patient experience and participation within the RACGP Standards for general practices 6th edition, and what this means for practices as they consider their approach to patient feedback.
In this session, we’ll explore:
✓ Patient experience as a quality lens
✓ Different ways to hear and involve patients
✓ How patient feedback can inform continuous quality improvement
✓ The evolving role of patient experience and participation in the 6th edition
✓ Practical approaches to turning feedback into action
Bring your lunch and join us for 30 minutes of practical learning.
Supporting your practice through the 6th edition
CFEP Surveys has supported Australian general practices to understand patient experience for more than 25 years, and we’ll continue to support practices as the sector transitions to the RACGP Standards for general practices 6th edition.
Our Practice Accreditation Survey is identified within the 6th edition guidance as a validated Patient Reported Experience Measure (PREM) for primary care. Patient-reported experience measures capture the patient perspective on how care was delivered and experienced.
We are currently reviewing and updating the Practice Accreditation Survey to reflect relevant changes and consumer feedback requirements within the new Standards.
For now, practices can continue their current patient feedback and improvement activities while preparing for the transition.
Through our Lunch and Learn Webinar Series, resources and patient feedback solutions, CFEP Surveys will continue to help practices build on what they’re already doing and strengthen the connection between patient feedback, action and improvement.
Supporting your practice through the 6th edition
CFEP Surveys has supported Australian general practices to understand patient experience for more than 25 years, and we’ll continue to support practices as the sector transitions to the RACGP Standards for general practices 6th edition.
Our Practice Accreditation Survey is identified within the 6th edition guidance as a validated Patient Reported Experience Measure (PREM) for primary care. Patient-reported experience measures capture the patient perspective on how care was delivered and experienced.
We are currently reviewing and updating the Practice Accreditation Survey to reflect relevant changes and consumer feedback requirements within the new Standards.
For now, practices can continue their current patient feedback and improvement activities while preparing for the transition.
Through our Lunch and Learn Webinar Series, resources and patient feedback solutions, CFEP Surveys will continue to help practices build on what they’re already doing and strengthen the connection between patient feedback, action and improvement.