From insight to impact
Understand patient experience. Respond in real time. Drive meaningful improvement.
INCLUDED WITH ELIGIBLE PURCHASES
Purchase Practice Accreditation Survey and receive 12 months of Active Insights at no additional cost.
Gain structured, benchmarked patient feedback alongside ongoing patient experience visibility to support continuous quality improvement activities and strengthen readiness for evolving RACGP 6th edition Standards.
Elevate patient feedback into continuous quality improvement
Combine structured patient feedback with ongoing patient experience visibility to support meaningful improvement activities and drive continuous quality improvement (CQI) across your practice.
Understand patient experience
Structured and benchmarked patient feedback designed for Australian general practice.
Respond in real time
Ongoing patient experience visibility through real-time feedback and reporting dashboards.
Drive meaningful improvement
Support continuous quality improvement (CQI) activities and data-informed decision-making.
Purchase Practice Accreditation Survey and receive 12 months of Active Insights for one practice site.
Available for eligible Practice Accreditation Survey purchases between 23 May 2026 and 30 October 2026.
Patient feedback is becoming more continuous, responsive and data-informed
The draft RACGP Standards for general practices 6th edition suggest increased focus on:
- Patient experience and engagement
- Meaningful consumer engagement
- Continuous quality improvement (CQI)
- Using data to inform improvements in care and service delivery
With Practice Accreditation Survey and Active Insights, your practice can take a more proactive approach to patient experience while strengthening readiness for evolving RACGP 6th edition Standards expectations.
Structured feedback. Ongoing visibility.
Meaningful improvement.
Practice Accreditation Survey
Structured, validated and benchmarked patient feedback designed specifically for Australian general practice.
✓ Understand patient experience and expectations
✓ Identify strengths and improvement opportunities
✓ Support accreditation preparation and quality improvement activities
Included with eligible purchases
Active Insights
Ongoing real-time patient feedback, Patient Reported Experience Measures (PREMs) and patient experience visibility..
✓ Monitor patient experience trends in real time
✓ Respond earlier to patient feedback and service insights
✓ Support continuous quality improvement activities throughout the year
Ongoing visibility of patient experience
Active Insights helps practices maintain ongoing visibility of patient experience through continuous patient feedback collection and live reporting dashboards.
This allows teams to:
- Monitor patient experience trends over time
- Respond earlier to patient feedback and service issues
- Support reflective team discussions and continuous quality improvement activities
- Track progress and improvement opportunities throughout the year
- Build a more responsive and patient-centred practice
Use patient feedback data to support meaningful improvement activities across your practice, to enhance single survey point data.
How practices are using patient feedback to drive improvement
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Getting started is simple
1
Purchase Practice Accreditation Survey
Complete your eligible Practice Accreditation Survey purchase online.
2
We’ll contact your practice
A member of the CFEP Surveys team will contact your practice by phone to activate your Active Insights access.
3
We’ll get your practice set up
Our team will assist with onboarding and provide everything needed to start receiving real-time patient feedback.
4
Start monitoring patient experience
Use Active Insights to maintain ongoing visibility of patient experience and support continuous quality improvement activities throughout the year.
Elevate patient feedback into continuous improvement
Combine structured accreditation-ready feedback with ongoing patient experience visibility and real-time insights to support meaningful improvement across your practice.
Offer available to eligible new Active Insights clients only. Excludes corporate groups. One practice site included. Read the full terms and conditions here.