As healthcare professionals, we continuously strive to make improvements in our service provision and patient care. One of the ways to achieve this is by implementing a Quality Improvement (QI) plan, often utilising the Plan-Do-Study-Act (PDSA) model. However – just as embedded in the PDSA model itself – having a...
Patient feedback is a goldmine of information to help healthcare organisations deliver on their business strategy and key goals. Listening to patients and understanding their experiences, perceptions, and needs can provide valuable insights that can inform decision-making, shape strategies, and enhance the overall quality of care in your health or...
Providing high-quality patient care and service is at the heart of what we do as healthcare professionals. Patient feedback is integral to understanding how patients perceive their care and how it can be improved. Real-time patient feedback is becoming increasingly popular as a measure of patient experience because it allows...
