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For Hills Family General Practice, understanding patient experience is an important part of delivering safe, patient-centred care and strengthening quality over time. Established in Castle Hill, NSW, in 2001 by Dr Wally Jammal and Practice Manager Madeline Jammal, Hills Family General Practice has grown into a multidisciplinary practice with a...
As a practice manager or healthcare provider, ensuring your practice meets the highest standards of care is paramount. CFEP Surveys offers two robust tools to support your practice in achieving and maintaining accreditation the Practice Accreditation Survey (PAIS) and the enhanced Practice Accreditation Survey Plus. Below we’ll explore what each...
As healthcare professionals, we continuously strive to make improvements in our service provision and patient care. One of the ways to achieve this is by implementing a Quality Improvement (QI) plan, often utilising the Plan-Do-Study-Act (PDSA) model. However – just as embedded in the PDSA model itself – having a...
