As healthcare professionals, we continuously strive to make improvements in our service provision and patient care. One of the ways to achieve this is by implementing a Quality Improvement (QI) plan, often utilising the Plan-Do-Study-Act (PDSA) model.
However – just as embedded in the PDSA model itself – having a plan in place is not enough. It is crucial to monitor and evaluate the effectiveness of the plan to ensure that it is indeed improving the quality of patient care. Here are some tips for understanding if your QI plan is working and ideas on how patient feedback can assist in this evaluation process.
- Step 1: Establish measurable goals and objectives
- Step 2: Collect qualitative and quantitative data
- Step 3: Analyse data and identify trends
- Step 4: Implement changes and initiatives
- Step 5: The continuous improvement journey
Most healthcare professionals understand the need to evaluate the effectiveness of their improvement initiatives and QI plans. By following these steps, you can establish clear goals, collect and analyse data, identify and implement changes and track progress to continuously improve the level of care to your patients. Using a Patient Reported Experience Measures (PREMs) tool as part of this process will help you to make informed decisions about how to improve your care and service.
Active Insights by CFEP Surveys has been designed specifically for the Australian health and care sectors to help simplify and speed up the process of collecting, collating and analysing patient experience data. Watch this short video to find out more about CFEP Surveys Active Insights real-time patient feedback tool.