Patient Activation Journey

Patient Activation Measure® – a mechanism to improve patient-centred care and health journeys

Patient activation refers to a person’s ability to self-care, including the knowledge, skills and confidence to participate in their own health care journey.

The Patient Activation Measure® (PAM®) is a validated patient-reported outcome measure (PROM) that supports health services and providers to deliver patient-centred care, enhance patients’ level of engagement in managing their own care, and improve health outcomes. PAM is available in multiple versions and over 40 languages. It takes about 3-5 minutes to complete and can be administered in a variety of formats (phone, tablet, email, paper) and environments (home, office, clinic, hospital).

On 11 May 2022 a learning and development session was conducted for health services funded by Safer Care Victoria and facilitated by Health Issues Centre in partnership with Central Gippsland Health Service and Client Focused Evaluation Program (CFEP) Surveys.

At this session we heard from:

  • Service leaders and clinicians about their experiences with PAM® and the impacts it has had on their organisations and day-to day practice.
  • A consumer and carer about how PAM® has completely transformed their health journey trajectory.

Please take a moment to view these presentations to gain insights from different stakeholders and end-users:

In addition to the content provided, a PAM® patient experience video titled ‘Blue’s Story’ has been shared as part of the Central Gippsland Health Service Value Based Healthcare Program 2022. We encourage you to view ‘Blue’s Story’ and to gain some insights into a patient’s activation journey.

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