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Real-time patient feedback involves obtaining feedback from patients during or immediately after their visit and providing an opportunity for patients to express their thoughts, experiences
Patient feedback is a goldmine of information to help healthcare organisations deliver on their business strategy and key goals. Listening to patients and understanding their
Providing high-quality patient care and service is at the heart of what we do as healthcare professionals. Patient feedback is integral to understanding how patients
As healthcare professionals, we strive to deliver the best possible care to our patients. We are constantly seeking ways to improve our quality of service
Patient Experience Week, held at the end of April, is an annual event to celebrate healthcare staff impacting patient experience every day. Patient Experience Week
Multi-source feedback is not a complicated process, but it does require some coordination. Find out more about the stages of multi-source feedback and what’s required to participate in the process.
The Medical Board of Australia’s (MBA) Professional Performance Framework has begun. This article will answer your questions regarding the changes to continuing professional development (CPD) requirements for the 2023-25 triennium.
How to develop and gather feedback from patients through surveys. Tips and advice on how to create patient feedback surveys that accurately reflect patient opinions.
Patient Reported Experience Measures (PREMs) and Patient Reported Outcome Measures (PROMs) provide insights into care experienced by patients. Such data collection is vital to creating
CFEP Surveys is proud to celebrate the Medical Journal of Australia Supplement – Achieving person-centred primary health care: a value co-creation approach. This article summaries the Supplement and the containing 7 chapters, offering insight into Australia’s journey towards achieving the Quadruple Aim.
Patient activation refers to a person’s ability to self-care, including the knowledge, skills and confidence to participate in their own health care journey. Discover key learnings from a recent learning and development session, conducted for health services funded by Safer Care Victoria and Central Gippsland Health where service leaders, clinicians and patients their experiences with PAM® and the associated impacts.
Created and shared by Central Gippsland Health, ‘Blue’s Story’ provides insight into a patient’s experience of patient activiation and the positive impacts this values based care has had on his life.
