Introducing Practice Accreditation Survey Plus
13th August 2024
As a practice manager or healthcare provider, ensuring your practice meets the highest standards of care is paramount. CFEP Surveys offers two robust tools to
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How GPs can leverage patient feedback to gain CPD
10th June 2024
Committing to practice-wide quality improvement using patient feedback can earn GPs up to 42% (21 hours) of their annual CPD requirements. The RACGP recognises that
Active Insights by CFEP Surveys: Hassle-free patient experience analysis
6th May 2024
As a healthcare professional, you understand the importance of patient feedback in improving the quality of care and service delivery. However, a traditional gathering of
Using patient feedback for your competitive advantage
9th April 2024
Patient feedback is a valuable tool that can help healthcare providers, including general practices, allied health and specialist practices and virtual healthcare providers improve their
Empowering patients, enhancing outcomes: the value of patient voice
22nd March 2024
The voice of the patient is an increasingly important factor shaping the way services are delivered in the Australian healthcare sector. As patients become more
Overcoming negative reviews
8th March 2024
If you worry about negative online reviews from patients, you’re not alone. One study from the United States found that 9 out of 10 doctors
Connecting care: Australia’s Digital Health Blueprint
15th February 2024
The healthcare sector is witnessing an unprecedented technological revolution, fundamentally reshaping patient experience and healthcare delivery. Central to this transformation is the use of digital
Using patient feedback to build a sustainable practice
6th February 2024
As a healthcare provider, your primary goal is to provide quality care to your patients. However, in order to run a successful health practice, it’s
What happens if you don’t ask for patient feedback?
8th December 2023
As healthcare professionals, our ultimate goal is to provide the best possible care to our patients. Can we achieve this without actively seeking out patient
How can I tell if my quality improvement plan is working?
24th November 2023
As healthcare professionals, we continuously strive to make improvements in our service provision and patient care. One of the ways to achieve this is by
Better health: the power of patient activation
13th November 2023
According to a recent article in the Medical Journal of Australia, patient activation plays a crucial role in empowering people to take charge of their own health
Five Key Benefits of Real-time Patient Feedback
24th October 2023
Real-time patient feedback involves obtaining feedback from patients during or immediately after their visit and providing an opportunity for patients to express their thoughts, experiences